Guest User
July 10, 2025
The hotel used to be well-run. But those days are over. The new operator is apparently completely overwhelmed with running the hotel. I had booked two rooms for my guests. We weren't informed that these two rooms were unusable due to water damage. I only found out when I called two hours before check-in to inquire about the access codes for the rooms. So I had to find another hotel at short notice for my guests (who had already arrived). The hotel offered no help; no regrets, no apologies. The hotel manager explained to me that it was the guests' responsibility to arrange alternative rooms; it's also stated in the terms and conditions. Apparently, he also believes he doesn't have to inform guests if there are problems at his hotel. Guests will notice if they can't check in. The new operator of the hotel hasn't yet embraced the idea of service. Now I can only hope to get my money back, because my account was debited in advance. It's a shame, but after this very annoying experience, I can't (any longer) recommend the hotel!
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