Kings Arms Hotel

This hotel is a charming old property in the center of town. Our room (8) was roomy and clean. Comfy bed. As most historic buildings there was a lack of outlets, water pressure was weak and barely reached slightly warm. One night was fairly warm without AC. With the windows open it was noisy when bins were emptied. Location was excellent and breakfast was fantastic! The restaurant host stand acts as hotel front desk. Phoebe was very helpful and friendly! Housekeeping was very responsive if we needed something. Would stay here again.

I normally stick to chain hotels for a ‘safe bet’ but thought I’d take a chance on this one. I’d have liked to have been able to open the windows further as it was very warm but there were plenty of fan options around. I was pleasantly surprised by the noise levels - was quite quiet throughout the night! The breakfast - wow! One of the best breakfasts I’ve ever had whilst away for work. Couldn’t fault it. Thanks to the man that was serving and the chef! I’d stay here again!

Awful stay. So disappointed. I’ve stayed in lots of pubs before so of course, expected a certain amount of noise but this was ridiculous. For £120 a night? No way. It was unacceptable. Stayed a night with another couple. we stayed in a small courtyard. The rooms almost felt like student digs but seemed clean enough. This courtyard backs onto the outside pub area and was so noisy we couldn’t even hear the television. Our room was also right opposite where the bottles are recycled. To top it off the staff sat to smoke on a bench right outside my friends room, so she couldn’t even open a window in the room, as the smell of smoke was so strong and being a non smoker found this unacceptable to have smoke coming through their window. We had continuous coming and going from staff in the room next to us, which we then learnt was a breakout room for staff. This room was permanently wedged open and people in and out all evening. The morning duty manager did apologise and listened to what we had to say and then offered a reduction in the room rate, but the money wasn’t really the point, as this was a special night away for a celebration that ended up being incredibly stressful and felt like a complete waste of money and time. I ended up falling asleep at 5am and felt completely shattered the next day. So much history and so much potential in a beautiful high street but sadly falling very short. From past reviews this seems to be an ongoing problem stemming years back, in which case owners know this and should advertise these rooms at a much reduced rate to reflect their quality (cracked sink/botched bathroom flooring) and location. It must be very challenging for management to have to deal with disappointed customers and it needs a strong injection of funds to come up to standard. If you do go make sure to book a room in the main building. The ONLY plus was that the breakfast was really good, the morning duty manager did listen to us, showing a level of understanding and professionalism we would expect from an establishment such as this, and the morning staff polite and friendly.

This sadly,was the worst hotel I have ever stayed in. The room was dirty,washbasin badly cracked with malfunctioning plug. Heating stopped working. Everything felt grubby and distinctly substandard. I became very unwell shortly after returning home-still not fully recovered. Thoroughly miserable stay. Only positive thing is that staff were very pleasant.

We have just had a horrible stay at this hotel. The room was reached via lots of narrow stairs along corridors with shabby paintwork and carpets. The hand wash in the bathroom was half empty and there was a quarter of a toilet roll and no spare. The chair at the desk was falling apart. There was green light from the fire exit shining on us all night and the shower was no more than a dribble. The last straw was when the draymen arrived at 6am (I appreciate that they do have to do their job, so this is just a comment). We had booked 2 rooms and the other couple were also very dissatisfied as the room was very cold and when they tried to use the heater it made a lot of noise. I cannot comment on breakfast as we just left, we did not want to stay any longer than necessary.

Came for a family brunch/lunch, but sadly left hungry. The menu looked promising (Egg Benedict etc) but the main course size portions left everyone from grandma to teenagers hungry! Disappointed