Guest User
January 31, 2023
Not sure exactly who the screaming lady is, but be careful when you arrive as you might fall on one of her bad days and thankfully we could drive back to London when they cancelled our reservation but someone else might have a proper disappointment. Little recap: - informed the hotel we don’t know the arrival time either 1pm or 4/5pm. Due to hiking and being unable to check in mid day 3pm - came at 1pm and parked at a guest car park, knocked the door/waited and sent *********** message, no phone answer. - whoever the manager/old lady came screaming at us when we were leaving. And I mean running down the street asking why we left our car. Informing her we are guests and don’t need a check in just leaving a car didn’t help. She continued screaming with all kind of nonsense including that we had to put a written note saying we are guests - because knocking, ringing, messaging and her standing right in front of us was not enough. While screaming she stormed away asking how many rooms we have. We had 1 room at a price of 211 pounds a night…nice, right. - hotel wrote to me saying we were “approached” due to us not letting them know the car registration number (ok we kind of forgot) but we specified the car. Only 2 cars at the b&b parking accommodating 6 in total were there at the time. 2 including ours. I replied that the manager war very rude, we didn’t know about the number and if we need to inform them when we actually come (back to that hike:)) - we went hiking at Dover cliffs with (if anyone has been) no mobile reception. To come back at 7 to find out our reservation was cancelled :) I literally can’t explain how rude, aggressive she was. I genuinely was just shocked…well we, 3 people were there. It was such a minor little issue which did not need such behaviour. Happy end for us for sure! So thankful they cancelled, we thought we will come back to scratched car with blown up tyres.