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The hotel feels slightly dated, but it has a great location on the Douglas promenade. My room was at the back of the hotel, there is no aircon so the room was warm, but a fan is provided. The room was comfortable and the bathroom was clean, with toiletries provided. The breakfast was great, freshly cooked to order. A special shout out to Matthew, one of the servers, who has a great sense of humour.

We booked a suite and stayed in room 102 for 1 night as we were visiting for a friend’s wedding. Everything was faultless, our room was lovely with an impressive bathroom, robes, amazing sea view, complimentary mini bar, but what really made our stay was the wonderful customer service. Our flight in was very early, we called ahead to see if we could have an earlier check in which was honoured, we were so grateful for this as we were very tired from travelling. The breakfast was delicious, a choice of cooked breakfasts and continental buffet. A very much enjoyable and relaxing stay, thank you The Halvard, we’d most definitely book again.

Stayed at hotel for 5 nights this September. We had a 4th floor room overlooking the rooftops and with sea view. Room was immaculate , as was the en suite. Lift a little bit quirky, but got used to it. Breakfasts of a high standard with piping hot main corses including local bacon and sausages. We dined at the hotel every night and the quality of the food was very good with the roast beef dinner on a Sunday night the highlight. Very comfortable bar with a Happy Hour several nights and good selection of local beer, and gins. Staff very welcoming and catered for all needs. Would have no hesitation in recommending this hotel, which justifies more than its 3 Star Grading.

Stayed for 3 nights in July for our wedding anniversary. The room wasn't as big as I had originally thought (the pictures make the rooms look a lot bigger than they are) but it was OK. The quilt cover was a lot smaller than the quilt itself so there was a lump in the middle of the cover. The cover also didn't go to the edge of the bed so we ended up sleeping in the middle of the bed. The rooms are very dark so it's difficult trying to get ready in an evening and the plug sockets are not near the mirrors. Breakfast was buffet style for the first two mornings. OK if you like overcooked eggs, bacon and sausage. Toaster only toasted one side of the bread. Not what one would expect for a supposedly 4* hotel. Breakfast on the final morning was made to order so this was OK. The car park is underground which is a bonus but it is very tight to get in to. No good if you have a larger than average car. Would we stay here again? No.

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

The pros: the location is perfect for Douglas, the ferry terminal (15 minute walk away, mostly on the flat), and exploring the rest of the Isle of Man. Rooms were lovely, comfy bed, good bathroom size. (Room 18) Excellent selection for breakfast, all freshly cooked. Lots of variety. Staff very pleasant. Easy check in and we were able to leave our cases until the ferry departure on the last day. The cons: there is no lift. We were in room 18 which is at the very top of a five story building. The thighs hated me a few times! As a result, we didn't use the room as much as we normally do for quick freshen ups etc. Breakfast: although it tasted fantastic, as it was freshly cooked there was a wait. We factored in about 45 minutes for breakfast in the morning, and adapted our day accordingly. Despite the cons, it is still worth 5 stars.