Home2 Suites by Hilton Dothan

We got to the hotel and we did not have any hot water in our room, so the hotel switched our room saying it was just a problem with the one room, when in fact the entire hotel did not have any hot water. So we all had to take showers in ice cold water. They did not offer us a refund where we could go and stay in another hotel either. It was pretty much sorry, but oh, well. The hotel was really nice and clean, but people go to a hotel for a place to sleep and shower when traveling. Paying a $169 and then having to take ice cold showers is completely unacceptable! And they fact that they knew they had a problem with their hot water and did nothing to attempt to remedy that until the next day after everyone checked out is even more unacceptable. The appropriate reaction would have been to refund our money so that we could find another hotel that offered hot water. It’s a miserable experience after you have had a really long day and you are dirty and just want a hot shower to then have to bathe in ice cold water. It wasn’t even lukewarm.

This is the 3rd time we have stayed at this hotel in the last 3 years. We would definitely stay here again next year passing through. The room was very clean. The only issue we had was the door on the shower was off the track, so we weren't able to use it. it was 9:30 pm when we noticed and didn't request a different room, although I'm sure they would have given us one. We did tell the evening staff and she was going to let maintenance know. The hotel has a new manager (who we also told in the morning at checkout) who is very eager to get any problems fixed. Check In was great. Staff was also great. The breakfast hostess was kind and offered to send food with us. The have the best yogurt ever, omelets, waffles, and oatmeal bar with quite a few toppings.

Kia was amazing to deal with. Very understanding and personable. This girl deserves a massive raise, or at the least some recognition for how awesome she is. I would use any hotel she is a part of. She’s the best. Very nice. Probably is pretty too. She’s just really helpful.

Perfect example of looks can be deceiving. Our first room had crumbs under the sheet, stains? on the mattress cover and a bug. Moved to another room and the toilet seat is not secured and also cracked. The dishwasher was not assembled correctly and so the "washed" dishes inside were disgusting. The bathroom sink stopper was stuck down and the rod just comes out. It's not a pop-up. The room smells like the AC needs servicing. Lots of finger prints on the doors tells me they cut corners which isn't surprising seeing how the first room was. I'd leave if it didn't cost me. Will suffer through this one night.

The most neglected Home2 we've ever stayed in. The room wasn't cleaned well at all. There were hairs in the shower/tub. The bathroom floors were filthy. Those floors should be mopped after every guest. The room needed to be vacuumed. To top it off, there were dirty molded dishes in the dishwasher. Very disappointed...

I called ahead, asking specifically for a certain accommodation, after almost double charging my card, I go it to my room and it didn’t have the accommodation. She moved me to room 2FORGOT me in the hall for 10 minutes because she was on her cell phone. The 2nd room was so noisy because of the neighbor. She knowingly put me next to a family who kid had autism. I have nothing against autism but I was there to relax and get away from chaos. Room 3 was filthy, no heat in a winter storm. I went to get a second blanket and instead of cleaning my room. She handed me a bottle of cleaning solution. It was HORRIBLE