Guest User
June 15, 2023
I was not satisfied with the communication between Ctrip and the hotel. I originally booked two nights, but due to a change in itinerary, I needed to go to Rotterdam in advance (I still booked the hotel on Ctrip, and I only had the Ctrip app at the time). When I checked in, I arranged to get a refund for one night. The hotel agreed and arranged to refund me one night's tax and breakfast (not purchased by Ctrip), and Ctrip also agreed to arrange a refund for one night; but due to Ctrip's communication delay, I was unable to get a refund for one night, wasting my money, time and trust in Ctrip; so it feels like the promise at the beginning is not going to work later;
Original TextTranslation provided by Google