Dorado Beach, a Ritz-Carlton Reserve

arrived at the Dorado Ritz Carlton Reserve on Friday, August 29th for a three-night stay. I entrusted my new Audi Q6 to the valet. On Monday, after paying slightly over $7,000 for the weekend, the valet returned my car and I left. When I got home, I immediately noticed fresh scratches on the front left bumper. I called the hotel right away. They said they would review the cameras. The next day, the hotel’s head of security told me I should file a police report, which I did. A few days later, I was contacted by Mrs. Luz Ortiz, auto adjuster from AIG Insurance (the hotel’s insurer), asking for documents to initiate a claim. I submitted everything, including a professional body shop quote of $947. Today, I received an “offer” from AIG for only $702.47. This entire process has been unacceptable: • Not once has the hotel management reached out to apologize or acknowledge what happened. • No explanation has been given as to who was responsible for the damage while my car was in their custody. • After spending over $7,000 for a supposedly five-star experience, I’m left with both damage to my car and an insulting lowball settlement offer. The main reason I am posting this review is to warn future guests: Always inspect your car carefully after using valet service — even at a five-star hotel. You never know if you might be the next victim. Dorado Ritz Carlton Reserve completely failed in customer care, accountability, and basic respect for a guest who trusted them with their property. I cannot recommend this resort to anyone.

When you get at noon and they tell you that your room is going to be ready at 4 PM, this is already a red flag. On booking is 7.9 and I understand why. Chaotic, dirty, the restaurant 's chairs with stains of every kind. Disgusting. Bathrooms dirty and low level of service.

I’ve been to Dorado Beach, a Ritz-Carlton Reserve, four times now and every single visit has been incredible. The service is always above and beyond, which honestly isn’t something you can always expect on the island. From the second you arrive, the team makes you feel genuinely cared for. They’re warm, attentive, and always one step ahead, so you never have to think about what you might need next. It never feels forced or transactional. Each time I’ve come back, there’s been some small, thoughtful detail that makes me feel remembered and appreciated. The property is beautiful — the beach, the grounds, everything is kept to perfection — but it’s really the people that make it special. I’ve never left feeling anything other than relaxed, happy, and already planning my next trip. Dorado Beach has become my standard for what great hospitality should be.

The most beautiful resort property my wife and I have ever been to. We were in room 322 for four nights. The room was incredibly beautiful with the beach just steps away outside our room. Every single person we came across was friendly and helpful. Pool beautiful, beach incredible, service so attentive it almost made me feel uncomfortable (I managed). We went to Coa for dinner outside by the beach and it was so good we came back again the next night. Honestly can’t think of a single thing they could do differently to improve. They’ve achieved perfection. Just a sublime place with incredible people.