Guest User
September 12, 2024
Stayed for 4 days and the overall feeling was okay. Breakfast is not a buffet, it is a Japanese breakfast for one person, which is very cute. The hotel is located in Guangzhou Street, and there is a shuttle bus that takes you (all day) from the hotel to the north gate of Guangzhou Street. When taking a taxi, you must take a taxi to the north gate, as the south gate is very remote. In addition, all hotels in Guangzhou Street have a front desk.
Facilities: Japanese style, okay. It's not old, but the carpet is a bit dirty.
Cleanliness: It is considered very clean if it can be cleaned, but I will still clean it myself.
Service: Some of the staff are quite enthusiastic. For example, the lady in the restaurant is very nice. The service attitude at the front desk was average, neither enthusiastic nor cold. They answered all questions and greeted me with a smile, but I just couldn't feel the overflowing enthusiasm. Understandably, receiving a large number of visitors every day and answering the same questions can be mentally numbing. In addition, the workload at the front desk was too heavy and I felt that they were overwhelmed. After I made a reservation, I called them. They said via WeChat that if I have any questions, I could consult them at any time, but they were too slow to reply to messages. And I didn’t emphasize that I had to go to the north gate, so I ran to the south gate, where I saw another guest who also went to the south gate by mistake. Although the hotel can also send a car to pick you up, it is still troublesome.
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