Guest User
June 10, 2021
1. River view room cannot see the river at all, it is on the 3rd floor
2. The service is extremely poor. There is an abnormal noise in the room. Call the front desk to shirk, not to send someone over to confirm, and hang up the phone. Finally contacted Ctrip to get someone over
The staff showed up only 40 minutes after the first feedback of the problem. Although it was confirmed that the exhaust fan was too loud, the service attitude of the hotel during the whole process was extremely poor.
3. When checking in, note that breakfast will be delivered at 9 o'clock, and the waiter will knock on the door at 8:08.
All the above descriptions are evidenced by audio and video.
Original TextTranslation provided by Google