Ibis Hotels in Dongguan

Location is good, lot of food options in surrounding area. However, the TV and AC were not working in my room, after I called to service centre, they were act fast and change another room for me (with free upgrade!!)  So far, service is excellent and others are good.

Impressive service, sincere staff！ This is the first time I stay in here and I already fell in love with this hotel！Service at its best！ Staff in FO part by jackson were so nice, patient and friendly. Despite the long waiting line, staff still showed a great attitude and started some sincere small talks with every visitor. Big salute to best service ever seen. Dinner Buffet in Cafe, honestly, not the most delicious one, but the overall service in the restaurant was so outstanding. Staff here are welcoming, polite and professional. When some dishes were sold out, they usually refilled it with speed. And staff here were so active and willing to help. Don't have to say anything, they already approached to you and offered helps. Thanks to all the staff in cafe, didn't miss a single greetings or goodbyes. Loved it, so heart-warming. Plus, a little food quality related accident happened in the breakfast buffet. Staff deal with it immediately and seriously. I don't remember to ask your name, but I really appreciate your service and how you make sure everything settled down. Great thanks to you,Positive energy from staff shaped a chill and relaxing atmosphere here. The stay was so enjoyable and unforgettable. Recommended to family stay👍👍👍Will visit again in the future, hoping that I could surprise my parents in the next stay:)

Recently renovated and they have done a great job - especially the lobby and restaurant. The rooms are large and well equipped but they are very mean with the tea/coffee giving just 1 small coffee sachet (enough for half a cup) but providing 2 cups. However, they are happy to send extra but in the standard of hotel you should not need to ask. RIP the mini bar - they used to have a great mini bar with snacks, wine/beer etc. Now it is a fridge with a couple of bottle of soft drinks. On the subject of alcohol - the old Carmens bar which had several pool tables and a relaxed atmosphere - has now closed and replaced with what is intended to be a lobby bar but looks more like a bottle museum. The lighting is way too bright for a bar - it's pretty much floodlight so if you want a nice cozy relaxing drink forget it. They have a trolley full of great booze tucked away in the side room - various spirits, liqueurs. They need to set them up on the virtually empty shelves and at least try and make it look like bar. Final gripe is the staff in this brilliantly lit bar have zero interest in what they are doing. Not a single smile or any expression of anything on both evenings I was there. Just a blank stare then back to the phone screen. The breakfast was excellent as were the staff - very helpful and smiley. Front desk were also great. However, to be considered of a International standard (they plan to join a major chain soon) they really need to improve spoken English

It’s located close to the mountain, and there a lot of peacocks. The rooms are spacious and modern.

The hotel lobby is grand and beautiful. Chinese and Western food are located on both sides of the lobby. The Chinese morning tea is good. The front desk staff are enthusiastic and thoughtful. They proactively introduced the hotel's swimming pool garden and self-service laundry room. The room has been upgraded. The service lady on the floor was also very enthusiastic during my stay. She took the initiative to ask questions. Do not add mineral water. A good experience and good value for money.

Always an excellent stay: great location and very convenient- close to everything- and super comfortable- hotel of choice for Dongcheng surrounds. BTW - best rooftop pool ever, and great buffet restaurant. Highly recommended.

The environment is quiet and the furnishings in the house are not very new, but the service staff is good. The scenery at night and in the morning is very good. There are welcome fruits. I have stayed here many times. The breakfast in the past was very rich!

The hotel is near the lake, which makes its location ok if you are willing to visit it. If you would go to the downtown, then the location is terrible because it takes an hour to arrive by car. Around the hotel there’s not much. The room is nice with planty of amenities (kitchenware, washing machine, etc.) but not super clean (found hair in the bathtub). Breakfast is not up to the standards and it’s quite poor. Swimming pool is okish, nothing fancy and not very deep (just 1.2m). The guy working there staring at you all the time is not pleasant too. Would I come back? I guess not.