CNHOL HOTEL (Dongguan Songshanhu Lake North Station ）

I am allergic to dust mites, and I am allergic to unclean bedding. I stayed in this hotel last night and woke up at 5 o'clock in the middle of the night due to allergies. Since I am allergic to dust mites, I always bring allergy medicine with me when I go out. Then I took allergy medicine, took photos of my whole body and recorded my location and time (on my iPhone), took a shower, and changed rooms. I struggled until about six in the morning before falling asleep. Then I woke up at ten because of something in the morning, and packed up and retreated. room and reported this situation to the front desk. The front desk said to contact the senior management to deal with it, and then I said as soon as possible, and I felt that I didn't sleep well all night, and I suffered a lot of physical and mental trauma. I think my request for compensation from the hotel is a very reasonable request, but the hotel didn’t contact me until 2:30 in the afternoon and sent the so-called general manager. He told me a lot and asked me to provide evidence. I think their request It's very unreasonable. There are only two pieces of evidence. One is the test of the bedding and the other is my allergy certificate. But first he said they sent the quilt to be cleaned as usual as soon as I left. Secondly, I had a reaction to the allergy medicine. It has disappeared and there is no way to go to the hospital to get a certificate. Then they kept making excuses, saying that without proof, they couldn't say it was their hotel's problem, and asked me to complain directly to them. Their attitude was very tough and bad. It’s really unreasonable to ask the relevant departments to rectify him and ask them to compensate me for the related mental losses😡😡😡😡😡😡😡😡😡😡😡! ! ! ! ! Incomprehensible! ! ! ! !

The hygiene of the guest rooms is worrisome. I didn't sleep last night, and I felt like I was bitten by an insect and it was extremely itchy. Now it has become so bad. After going to the doctor, I found out that it was a bed bug bite and infection. The hotel must at least ensure the hygiene is in place. I also booked the best room. How could this happen?

Facilities: Facilities are pretty good Environment: The surrounding area is like a clothing city, so eating is more convenient. Breakfast: Breakfast is okay. The waiter couldn't tell you where the noodle stalls are toppings, and there's no sign. Service: The front desk service is really bad. It’s not difficult to ask questions. This is the first time because the front desk will not choose an IKEA hotel.

Overall good value for money. I booked 4 rooms for two nights on a business trip. When I checked in again the next day, the room smelled strongly of cigarette smoke. I called the front desk on the hotel phone but no one answered within 10 minutes. I went upstairs to check it out a minute ago. There were two people at the front desk. Later, I couldn't use the mobile phone number I left for the platform to contact the room change. After the aunt entered the room, she confirmed that the smell of smoke was very strong. I don’t know if the hotel will just let you check in without taking care of the room like this?