YueShangLi Hotel

This time I stayed in the room was not satisfied, because it was to visit relatives in Dongguan, early out late home, at night back to take a shower to know the bathroom drain clogged, water poured out of the room, toilet also, as it happened at midnight, maintenance master left work, called the front desk At the end of the day, need to call the supervisor, the supervisor replied with a very unacceptable attitude, first said no room can not be replaced, Zhang on one, can not accept to check out, refund, now leave, such angry words, so late can arrive Where to go? The family went directly to the front desk to argue. The next day the cleaning aunt was very good, seeing us wake up immediately notified maintenance processing, cleaning the room, attitude and the front desk very different, very much smile, and constantly sorry for the hotel. We understand that this is a special problem, but with a better attitude and comforting customers more, things can make customers more psychologically comfortable. On the third day we checked out early in the morning and the front desk gave us a small gift package sorry for our stay again and again. Guests need to be kind, if when the first night the supervisor attitude a little better my evaluation of the hotel will not be so bad.