Guest User
November 25, 2024
1. The parking lot next to the lobby on the first floor is not free. After parking the car, I asked the front desk, and they were told to go down to the basement from the back. There is a free hotel parking lot on the first floor, so I went back and moved my car for a while;
2. It was time to check out. I asked the front desk to confirm whether I could drive out directly. After receiving the confirmation reply, I drove to the exit without raising the lever. I had to return the car and go to the front desk again. They said that the good sign was entered incorrectly.
3. The room is said to have a window, but in fact the window faces a dark wall. The key is that the window cannot be locked. What if someone climbs in at night? It’s quite scary, it might as well be without windows!
Overall, service details still need to be polished and services should be provided with empathy.
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