Ascott Songshan Lake Dongguan

Ascott Songshan Lake Dongguan Reviews

Ascott Songshan Lake Dongguan

Building 4, No.268 West Changfu Road, Dalang Town, Dongguan, Guangdong, ChinaView Hotel Details
Ascott Songshan Lake Dongguan
Ascott Songshan Lake DongguanAscott Songshan Lake DongguanAscott Songshan Lake Dongguan
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Ascott Songshan Lake Dongguan Guest Reviews

4.6/5
Very Good
507 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(507)
Positive reviews(499)
Reviews with photos/video(106)
Friendly front desk staff(69)
Large rooms(55)
Perfect for kids(24)
Near shopping area(21)
Excellent room layout(9)
Great swimming pool(9)
Has facilities for children(8)
Luxurious(8)
Negative reviews(8)
Guest User
Executive Studio Apartment
Stayed in May 2024
Family
11 review
3.2/5
Posted on Jun 17, 2024
The hotel is near the lake, which makes its location ok if you are willing to visit it. If you would go to the downtown, then the location is terrible because it takes an hour to arrive by car. Around the hotel there’s not much. The room is nice with planty of amenities (kitchenware, washing machine, etc.) but not super clean (found hair in the bathtub). Breakfast is not up to the standards and it’s quite poor. Swimming pool is okish, nothing fancy and not very deep (just 1.2m). The guy working there staring at you all the time is not pleasant too. Would I come back? I guess not.
Response from Property: Dear distinguished guest,thank you very much for staying at Ascott Songshan Lake Dongguan and giving us valuable comments. First,thank you for your satisfaction on the room amenities. For the above problem you mentioned(quality of breakfast and room cleanness), we've immediately reported these issues to the hotel management group and will soonly make corresponding adjustment. We are about 3kms from the Songshan Lake which will take 10mins by car to get there and about 20kms from the downtown which will take about 45mins by car to get there if the traffic is good. And we send an attendant around the swimming pool is for the guest's safety. Sorry this made you feel unpleasant. We hope you can give us one more chance to see our progress. We look forward to bringing you different surprises when you check in next time.
XDLU
Executive Studio Apartment
Stayed in Mar 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Great hotel, nice & clean, spacious with all the amenities you could want for short or long stays. Equipped with kitchen & cooking utensils, fridge, freezer, washing machine. Would highly recommend to all travelers. Value for money. Will be staying there again when next in Songshan lake area.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our amenities and service. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Guest User
Executive Suite - 1-Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Good hotel. Nice room. Tremendous staff. Will is avery good I have very nice stay
Response from Property: Dear guests, thank you for choosing to stay at Ascott Songshan Lake Service Apartment Dongguan and share your stay experience. We are very pleased to know that you are comfortable in our hotel and are satisfied with the size of our rooms. Spacious and comfortable accommodation is what we always strive to provide for our guests. At the same time, we especially appreciate your high opinion of Mr. Will. His professional service and warm attitude are a great asset to our hotel and we are honored to receive your recognition. We Will convey your appreciation to Mr. Will and encourage him to continue this high standard of service. Thank you again for your choice and recognition, the Ascott Dongguan staff look forward to your next visit.
BarbaraMcG
Studio Premier
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Great place, very convenient. Good breakfast for western visitors. Nice room very clean and confortable
Response from Property: Dear Guest, Thank you for choosing Ascott Dongguan and sharing your great feedback! We're delighted to hear that you found our hotel convenient, breakfast to your liking, and your room clean & comfortable. Your satisfaction is our top priority. We look forward to welcoming you back and continuing to exceed your expectations. If there's anything we can do for you, please feel free to let us know. Wish you have a nice day!
Xavier
Executive Suite - 1-Room
Stayed in Mar 2024
Business travelers
10 review
4.5/5
Great
Posted on May 2, 2024
This is a business hotel. The room is spacious and new. But the breakfast is limited in choice.
Response from Property: Dear guest,thank you very much for staying at Ascott Songshan Lake Dongguan and giving us valuable comments. For the above problem you mentioned, we've immediately feedback to the food and beverage department, and make corresponding adjustment. I hope you can continue to pay attention to us, and look forward to bringing you different surprises when you check in next time.
大饼
Executive Studio Apartment
Stayed in May 2024
Business travelers
22 review
4.7/5
Amazing
Posted on Jun 21, 2024
Good value for money. Quiet area with a good number of food choices nearby.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our location.We wish to have your full five stars coment next time. Looking forward to your next visit, we wish you a happy life, thank you.
Guest User
Executive Suite - 1-Room
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Thank you very much at the front desk. She also helped us change the bedding for free because we got wet by accident.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Jacqueline
Executive Studio Apartment
Stayed in Nov 2023
Business travelers
6 review
4.5/5
Great
Posted on Dec 22, 2023
Overall everything is so good, I guess that’s the best hotel / service apartment in Dong Guan. The staff in hotel are very nice and polite. Thanks the cleaning lady who help me to clean my room , she tidy up speedy and she have a very warm heart, . She found I am not feeling well during my visit. She gave me extra water and tell me to drink more water. Thanks for the lady in front desk 小謝,who being very considerate and polite. 🥰🥰👍👍
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service.Thank you for your admiration on the receptionist and room attendant's service.Providing you with sincere, warm, considerate service is our pleasure. We wish to receive your five star comments next time.Looking forward to your next visit,wish you a happy life, thank you.
PIERRE PINEL
Executive Suite - 1-Room
Stayed in Mar 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 19, 2023
Very clean and modern service apartment. Very convenient if you want go for hair cut just near by or food or take taxi to quickly anywhere nearby. Flat is quite big and great for a good rest or cooking quietly while watching TV with international channel. Only missing TV5 the French one
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction.Glad to know that you like and satisfied with our service.Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit,we wish you a happy life, thank you.
Anonymous User
2 Bedroom Premier
Stayed in Mar 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 8, 2023
We just checked out today. The service of the hotel is excellent. The staff are really good in particular Will, the receptionist who is so responsive and helpful to take care of our requests. As we would like to have three rooms on the same floor though he cannot fulfill us all but my friends’ rooms were upgraded and we are all happy with an enjoyable stay. Special thanks to Will!
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction.Glad to know that you like and satisfied with our service.Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit,we wish you a happy life, thank you.
Guest User
Studio Premier
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jun 19, 2023
The receptionist, Ms Tse is so nice and polite. The room is cosy and big. There are many restaurants in the downstairs s Plaza and will have a new supermarket soon. And of the big supermaket and night market is located the back street of hotel. The swimming pool is requested to the guests to wear swimming cap. I had a wonderful time in this hotel.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service and environment. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Shichuantingzhangqian
Executive Suite - 1-Room
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Confortable
Response from Property: Dear guests, thank you for choosing to stay at Ascott Songshan Lake Dongguan and share your stay experience. The Ascott Dongguan team always puts guest satisfaction first, and is committed to creating a clean and comfortable living environment, so that guests can stay at ease and enjoy the peace and beauty of every journey. From room to service, we strive for perfection in every aspect. The daily cleaning and maintenance of the room is a direct reflection of our commitment to quality; The hospitality and professionalism of the waiters is the warmth and care that we hope to pass on to every guest. Thank you again for your recognition and support, the Ascott Dongguan staff look forward to your visit again.
Do Thi San
Executive Studio Apartment
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Very good
Response from Property: Dear guest, thank you for staying at Ascott Dongguan Songshan Lake and for leaving such a kind review. We're thrilled to hear that you had an excellent experience at Ascott Dongguan. We're constantly striving to enhance our guests' experience, and your kind words serve as a valuable motivation. We hope to have the pleasure of hosting you again in the future, and wish you all the best until then. Thank you once again for choosing Ascott Dongguan, and have a fantastic day ahead!
Guest User
2 Bedroom Premier
Stayed in Dec 2023
Family
17 review
5.0/5
Outstanding
Posted on Jan 4, 2024
good imagine
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Guest User
Executive Studio Apartment
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The room was cleaned very well. The room was nice, with a bathtub and shower. The bubble bath was very comfortable.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇下榻東莞雅詩閣松山湖服務公寓酒店並分享您的入住體驗。您的滿意就是我們最大的動力,也是我們東莞雅詩閣團隊不斷追求卓越服務的源泉。我們非常珍視每一位客人的反饋,因為它不僅是對我們工作的認可,更是我們持續改進的方向標。再次感謝您的選擇與信任,期待在不久的將來,當您再次來到東莞雅詩閣酒店時,能夠再次為您提供超越期待的住宿體驗,我們都將一如既往地為您提供最優質的服務和最舒適的住宿環境。能夠得到您的認可,我們深感榮幸。東莞雅詩閣酒店全體員工期待您下次的光臨。