Vienna Hotel (Dongguan Zhangmutou)

Vienna Hotel (Dongguan Zhangmutou) Reviews

Vienna Hotel (Dongguan Zhangmutou)

No. 1 Yongning Street, Zhangmutou Town, Dongguan, Guangdong, 523618, ChinaView Hotel Details
Vienna Hotel (Dongguan Zhangmutou)
Vienna Hotel (Dongguan Zhangmutou)Vienna Hotel (Dongguan Zhangmutou)Vienna Hotel (Dongguan Zhangmutou)
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Vienna Hotel (Dongguan Zhangmutou) Guest Reviews

4.3/5
514 review
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(514)
Positive reviews(464)
Reviews with photos/video(75)
Easy to get around(41)
Friendly front desk staff(35)
Large rooms(26)
Many dining options(23)
Convenient for shopping(20)
Poor air conditioning(19)
Convenient parking(17)
Close to train station(13)
Negative reviews(50)
TNT168
Executive Queen Room
Stayed in Jun 2024
Family
1 review
3.5/5
Posted on Jun 21, 2024
People can smoke all over the hotel even inside elevator…
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. The hotel is located in the center of Zhangmutou, with convenient transportation, convenient surrounding entertainment, and convenient food, drink, accommodation and transportation. We strive to provide the most considerate and meticulous service for every family member and bring a super value experience to every family member. The hotel uses memory mattresses, and the transmission of happiness shows the unique charm of the hotel to the family. Thank you for your support and encouragement. We will serve every family member more attentively and look forward to meeting you next time! If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Peter KM Lee
Double Room
Stayed in Sep 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 21, 2023
So so only cos without windows
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Couples
1 review
3.2/5
Posted on Nov 24, 2023
Certain installation inside the room is not properly installed. It is disturbing for guests to be required to reset room key PIN everyday when staying at the same room for few days.
Response from Property: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of hotel hardware and software facilities and training in hygiene and cleaning, and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you will give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Couples
2 review
3.7/5
Posted on Nov 4, 2023
It was recently renovated and there were some works going on. Services can be improved. The tissue holder should be placed at a better location.
Response from Property: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of hotel software and hardware facilities and staff service training, and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you can give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
LCCL1209
Double Room
Stayed in Dec 2023
Family
7 review
3.0/5
Posted on Dec 24, 2023
Quite big room but the amenities not really good!
Response from Property: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of hotel hardware and software facilities and training in hygiene and cleaning, and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you can give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
Doris
Executive Suite
Stayed in Aug 2023
Family
3 review
2.2/5
Posted on Sep 4, 2023
The hotel is indeed very old. Not clean. Bad Smell. Will not stay again.
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is being renovated and renovated according to Vienna version 5.0, and the facilities you see will be continuously improved. At the same time, we will strengthen the improvement of the hotel's software and hardware facilities and strive to provide you with better services. Please believe that we want to do more for our guests. Please allow us to express our sincerest apologies to you again and hope that you will give us another chance. We hope to invite you to experience it again in the near future and provide you with a better experience.
Guest User
Double Room
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 11, 2023
The waiter was very warm and grateful when I stayed in this hotel for the first time.
Jiantang
Double Room
Stayed in Sep 2023
Couples
30 review
5.0/5
Outstanding
Posted on Sep 30, 2023
very good hotel
Response from Property: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you! The hotel is being renovated and renovated according to Vienna version 5.0, striving to bring you a better experience!
Gem
Double Room
Stayed in Sep 2021
Business travelers
43 review
5.0/5
Outstanding
Posted on Oct 3, 2021
Great 👍
Guest User
Executive 2-bed Room
Stayed in Jul 2024
Couples
3 review
4.2/5
Very Good
Posted on Jul 15, 2024
The sheets didn't feel clean last time I stayed there, and it was the same this time. Also, the carpet in the lobby wasn't laid out properly when I checked in, and it was still the same when I left!
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Liuliuliushenmeliu
Double Room
Stayed in Jul 2024
Business travelers
30 review
5.0/5
Outstanding
Posted on Jul 12, 2024
The location of the hotel is very good. There are restaurants and cinemas on the street outside the hotel, which is very convenient. It is also very close to Tianhe Department Store opposite. The room is quiet and comfortable. The room is also very clean. I slept very well. Recommended!
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Response from Property: Dear guests, thank you for your stay and recognition. The hotel offers free parking and answers to all questions. The hotel is located in the center of Zhangmutou, with convenient transportation and surrounding entertainment. Food, drink, accommodation and transportation are all very convenient. We strive to provide the most considerate and meticulous service for every family member and bring a super value experience to every family member. The hotel uses memory mattresses, which are changed and disinfected for each guest every day. The hotel strictly implements hygiene every day, and the happy delivery shows the unique charm of the hotel to the family. Thank you for your support and encouragement. We will serve every family member more attentively and look forward to meeting you next time!
PUI YI Rachel
Superior Queen Room
Stayed in Jun 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Jun 22, 2024
Opposite the hotel is Tianhe City, a large shopping mall, and very close to the night market. Very convenient! It takes about 10 minutes to reach Zhangmutou Railway Station!
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ShengyaLeon
Business Queen Room
Stayed in May 2024
Business travelers
4 review
2.6/5
Posted on Jun 7, 2024
There were many mosquitoes in the room, and the sanitation was not good. They kept making noises from 2 am to 5 am. There was no mosquito coil in the room. I called the front desk and sent it over. I lit two electronic mosquito coils and it was much better.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. We disinfect the room every week. Regarding the problem of mosquitoes in the room, we will implement it again to ensure that each room is equipped with mosquito coils. Your valuable opinions are very important to us. We will inform the relevant departments of the opinions to improve the quality of service. We will step up the improvement of room hygiene. The hotel is located in the center of Zhangmutou, with convenient travel and surrounding entertainment. Food, drink, accommodation and transportation are particularly convenient. We strive to provide the most intimate and meticulous service for each family member and bring a super value experience to each family member. The hotel uses memory mattresses, which are disinfected every day for each guest. Every day, the hygiene is strictly implemented, and the transmission of happiness shows the unique charm of the hotel to the family. Thank you for your support and encouragement. We will serve every family member more attentively and look forward to meeting you next time! If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Yuehong
Deluxe Twin Room
Stayed in May 2024
Family
5 review
3.5/5
Posted on May 19, 2024
The bathroom light in the room I stayed in was broken and it was relatively dim. The location of the hotel was very convenient. There were many places to visit and shopping nearby. There was also air-conditioning in the hotel. It would have been better if it was cooler. The price was also reasonable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The facilities and equipment you reported are being renovated and upgraded to give you a better experience next time. Please allow us to express our sincerest apologies to you again and hope you can give us another chance.
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Family
22 review
3.7/5
Posted on Jul 5, 2024
The location is in the city center, five minutes' walk from the train station! Very convenient and many places to eat at night! The hotel is too old and smells bad! There is no doubt that it has been too long without decoration! If the waiter has a good attitude and the requirements are high, can I stay here?
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