Vienna Hotel (Dongcheng South Station Branch) Reviews
Vienna Hotel (Dongcheng South Station Branch)
Kowloon 1, Guanchang Road, Dongcheng Subdistrict, Dongguan, Guangdong, ChinaView Hotel Details
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Vienna Hotel (Dongcheng South Station Branch) Guest Reviews
4.8/5
Excellent
584 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(584)
Positive reviews(571)
Reviews with photos/video(63)
Awesome rooms(122)
Classy environment(51)
Friendly front desk staff(38)
Convenient parking(35)
Large rooms(31)
Easy to get around(24)
Perfect for business trips(18)
Delicious breakfast(13)
Negative reviews(13)
Ralph McCulley
Standard Single Room
Stayed in Dec 2024
Couples
2 review
Very Good
Posted on Dec 19, 2024
Close to tennis venue, good breakfast, nice restaurants in neighbourhood
Response from Property: Dear valued guest,Welcome to our hotel! We are truly grateful for your choice to stay with us. Your satisfaction is our driving force for service. We sincerely thank you for your positive review of our hotel and will strive to live up to your expectations. Thank you once again for your affirmation of our hotel, and we look forward to your return visit. Wishing you a pleasant journey!
Mery36
Standard Double Room
Stayed in Jun 2022
Couples
3 review
Outstanding
Posted on Jun 22, 2022
Was a good hotel to stay in
Response from Property: Dear guest, hello! I am your online personal housekeeper "Xiaowei". Thank you for taking the time to give a sincere review to Vienna Hotel (Dongguan Dongcheng South Railway Station!). Xiaowei expects you to come home often to check if I'm slack
Guest User
Standard Single Room
Stayed in Aug 2024
Business travelers
8 review
Outstanding
Posted on Aug 14, 2024
Parking is free in the hotel's parking lot, and breakfast is provided. It ends at 10.30. The room is large, has a sofa 🛋, and the TV is very useful.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Standard Double Room
Stayed in Jul 2024
Travel with friends
6 review
Outstanding
Posted on Jul 19, 2024
The hotel environment is great, the room is very clean, the laundry room is equipped with an iron, but you have to iron your own clothes, the breakfast is rich, with many types, and the price is not expensive
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Standard Single Room
Stayed in Jul 2024
Other
3 review
Outstanding
Posted on Jul 17, 2024
The hotel's breakfast was very good, with a lot of snacks and so on. I couldn't catch the bus in time, so the aunt in the restaurant packed some of it. It's very good here, the room is big, and it's near the school. It's very convenient for students to go to school.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Standard Single Room
Stayed in Apr 2023
Travel with friends
72 review
Posted on May 12, 2023
The hotel is old. When I checked in, I asked the front desk to ask for a non-smoking room. However, there was a strong smell of smoke when I checked in. The children were very uncomfortable. I would not recommend it. The location is close to a friend's house. I will not stay here again.
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Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking your precious time to write a sincere review of Vienna Hotel (Dongguan Dongcheng South Station). I am very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! I have recorded your feedback and will improve it immediately. I apologize again and please give us a chance to correct our mistakes. Xiaowei looks forward to your visit again to check whether I have made any corrections!
zcgbright
Deluxe Suite
Stayed in Mar 2023
Solo travelers
31 review
Posted on Apr 16, 2023
Sincerely so-so
Vienna franchise store
The bathroom is small
I feel like the waiters are not trained uniformly by the group
The restaurant is messy and dirty
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking your precious time to write a sincere review of Vienna Hotel (Dongguan Dongcheng South Station). We are sorry to have brought you a bad experience during your stay. We will strengthen the improvement of the hotel's software and hardware facilities and service quality, and regularly and quantitatively maintain and update the room environment, equipment and public area facilities to ensure your stay. There is a more comfortable and quiet environment. If you need any assistance during your stay in the future, you can call the front desk "0" at any time and we will handle it for you as soon as possible. All Xiaowei staff sincerely look forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Nov 2022
Family
2 review
Posted on Nov 14, 2022
I didn't sleep well for two nights, the roadside was too noisy
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking your precious time to write a sincere review of Vienna Hotel (Dongguan Dongcheng South Station). We are sorry to have brought you a bad experience during your stay. We will strengthen the improvement of the hotel's software and hardware facilities and service quality, and regularly and quantitatively maintain and update the room environment, equipment and public area facilities to ensure your stay. There is a more comfortable and quiet environment. If you need any assistance during your stay in the future, you can call the front desk "0" at any time and we will handle it for you as soon as possible. All Xiaowei staff sincerely look forward to your visit again!
Guest User
Featured Room (Double Bed)
Stayed in Sep 2024
Booked for others
15 review
Outstanding
Posted on Oct 6, 2024
酒店停車很方便，房間寬敞明亮，舒適整潔，很適合商務出差，或者旅遊住宿也很合適。大廳很氣派，也有免費的早餐，早餐種類還算豐富
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Business travelers
3 review
Posted on Jun 3, 2024
設施：這空調開了跟沒開一樣，空調也不檢修的嗎，主要凌晨入住的，就這樣將就住了一晚，真是難受！這三張圖片是三次被熱醒拍的。
環境：壞境還是算可以衹能説！
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Response from Property: 尊敬的賓客你好，非常抱歉入住期間給你帶來了不便，空調問題酒店這邊已做出整改，每天都會有服務人員進行檢修，嚴禁出現規避此類問題的發生，希望你能給個致歉的機會，希望你再次入住我們酒店，能有一個不一樣的入住體驗，祝安康！
Guest User
Standard Double Room
Stayed in Oct 2024
Business travelers
12 review
Outstanding
Posted on Oct 24, 2024
本來沒有抱多大信心，因為看酒店有點老。沒想到結果驚艷我！！！前台服務特別好當天給我推薦了一些好吃的飯店，還給我説了一些温馨提示，畢竟第一次來這邊兒不熟悉。其次就是他們家房間裏的衞生真的很乾凈，我這個人有點潔癖，住之前都要仔細檢查一遍，馬桶被子都很乾凈👍🏻。第二天早上早起吃了早餐種類也挺多的，性價比真的沒話説，下次過來還住這兒
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Xiaomingshipanghu
Standard Single Room
Stayed in Mar 2024
Business travelers
4 review
Outstanding
Posted on Mar 24, 2024
設施：設施方面比較老舊了，維也納酒店基本都是這個樣子。設備、裝修風格啥的各方面都是破破舊舊的，但總體入住還行。就是那個熱水器放了起碼得2分鐘才會出熱水，其他的也沒用到什麼設施，就比較老舊那個樣子。
衞生：衞生情況還是可以的，集團化標準。房間、床品什麼的都是挺到位的，睡覺不會覺得不舒服。
環境：環境一般吧，但是值得一提的是它的房間實在是太大了，太太太大了。非常好，這個價格有這種體驗很舒服。而且停車場車位非常多，停車也免費，完全Ok的。
服務：服務還可以，也沒有體驗到啥服務。這次是商務出行，這家很可以的，位置也不錯。
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Response from Property: 非常高興從您的留言中得知給您留下如此美好的印象，希望您未來可以繼續關注維也納酒店（東城南站店），並將以後入住時的更多感受和體驗告訴我們，熱忱期待您的再次光臨！
Anonymous User
Standard Single Room
Stayed in Nov 2024
Business travelers
2 review
Posted on Nov 28, 2024
除了前台客服那個男的服務意識較差（一個問題問兩遍就不耐煩了），其他還行。
沒有服務意識，就不要幹服務行業！
老闆花錢請你幹活是解決問題，不是製造問題！！
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Response from Property: 尊敬的賓客，您好！非常抱歉入住期間給你帶來了不便，員工的服務意識這邊酒店這裡會加強管理，員工的培訓這邊經理會親自進行督導和監督，希望您在次選擇我們酒店，檢查一下我們這裡有沒有怠慢，祝安康！
Guest User
Standard Double Room
Stayed in Sep 2024
Travel with friends
18 review
Outstanding
Posted on Sep 12, 2024
免費停車場，酒店很好，服務非常好，完全是做服務行業的，從頭到尾挑不出來毛病，設施非常完善，免費停車還有很大的停車場，出去時候要去前台領取停車票，或者辦理入住時候給前台要一下就行了，非常方面。
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Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Anonymous User
Deluxe Suite
Stayed in Apr 2024
Other
1 review
Posted on Apr 9, 2024
套房客廳的擺設與攜程上圖片完全不符，客廳只有一張沙發，而且是爛的，桌子桌面也花了，房間地毯上塵感覺好多，懷疑沒吸塵！
申請退錢
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Response from Property: 尊敬的客人，您好！非常抱歉給您帶來不好的感受，我十分慚愧，為您提供最優質的入住體驗是酒店最大的追求！房間擺設比較多樣化與圖片有點相差，未能讓你滿意非常抱歉。地毯上面的浮沉因為酒店靠近路邊清潔房間會進行通風，導致部分浮沉。您的反饋我已經記錄在案，並會馬上改進。再次向您致歉，請您一定要給我們改正錯誤的機會，小維期待您的再次光臨，檢查我有木有改好呢！