Comfort Suites University Las Cruces

The property looks nothing like the online photos. It’s run down and filthy. There was “caution” tape on the elevator floor, there was a washer and dryer, but the dryer was out of order, there was an elliptical and a treadmill in the “gym”, but the treadmill was out of order, my bathroom smelled sour and moldy, the towels all had hair on them, the bathtub dripped for three days, none of the ice machines worked and all had old calcium buildup on the outside, the lobby and first floor hall smelled like cigarette smoke, the “pantry” was sold out of bottles of water, never saw anyone cleaning, the indoor swimming pool is just off the lobby area so the floor was always wet and never mopped up, the door to my room looked like it had been kicked in at some point because the door frame/jam was terribly bent. There was a complimentary clear glass container of water for guests to drink upon check in and it remained at the same level for three days which tells me it contained stagnant water that is more than likely never replaced. It is a dirty, filthy, disgusting property with clearly no management. Extremely overpriced given the condition of the property, not a great location, and never had staff available at the front desk and if they were available, there was always someone “in training”.

Don't be confused by the fact that there are 3 Comfort Suites hotels in the area! This one was fine, if a little worn. I thought it was nice and clean, and the fridge, microwave and coffee pot worked. Great shower pressure. But there was no full-length mirror and the place was a bit worn down. The front desk clerk as welcoming, though & breakfast was good.

We stayed at this hotel to go to a concert at the pan American center the hotel was very close to the arena that was great. There breakfast is till 9:00 am we got there like 8:40 am everything was gone we told the guy at the front desk he said his breakfast person didn't show up but at 8:55 2 ladies came in the breakfast area to clean up. There was a few other guests that showed up at the same time I felt they could have brought out food but instead they were more interested in shutting it down and cleaning up

Friendly staff, good breakfast. My only complaint was the air. The fan would not stay on & the temperature would not go down as cool as preferred.

Very comfortable bed and quiet room even though it was close to the highway. Not far from the old town Mesilla area with yummy restaurants and to the university.

Very old hotel. I guess it’s okay for a quick stay but not for a family with young children. The AC didn’t work majority of the time and the elevator is kind of scary.

When we arrived at 4:00pm (check in at 3:00pm) we were informed the rooms were ready but they were not able to get us on the same floor. We walked to our room and discover the door wide open, linens off the beds, and clearly not ready to stay. When we spoke to the front desk person, he informed us the hotel was completely booked and no rooms were available (overheard him telling other customers the same thing later) and we would have to come back in 1.5 hours. With 7 children in tow, this was not an option. We asked to speak to a manager, and he stated there was no manager on duty. When asked for a refund, he stated the payment wouldn’t be processed for 2-3 days but would be happy to email a confirmation of the refund. After waiting nearly 20 minutes for said email, a manager miraculously appeared and informed him over half the rooms on the second floor were available and there was no need to refund. We ended up staying, but wish we had just taken the refund. The tile in the elevator was broken and haphazardly taped, causing us to trip nearly every time upon entering.

Our door wouldn't lock and it was like that the whole time we were there even though we reported it. We also didn't receive housekeeping. Cups were always out in the places they offered drinks. They seem a little understaffed. That said, it was decent in all the other ways. Kids enjoyed the pool. The room smelled nice when we checked in. Beds/pillows were comfortable.

The rooms were good but the bat tube was leaching. Service was good too. Breakfast was on point.