Sunscape Dominicus la Romana - All Inclusive

We arrived at the hotel we were bounced around between different check in areas. After about 30min they told us we were going to be “bumped” to another property which was 15min away from where we were with the explanation that they had overbooked the hotel. We were not informed about this prior to arrival and were not given any opportunity to choose this option. After another hour of back and forth bouncing us between various people they allowed us to stay at the property we had originally booked which we agreed. They finally gave us keys to our room and informed us that they were going to “bump” the next people that arrived because of us. Our room was not an “upgrade” room even though we were classified as “SunClub” status. The facilities were ok but the food was the most atrocious and non ingestible we have ever been served at an all inclusive. The food options were extremely limited per meal. We were told we had premium liquor options but were never informed they were only available in the VIP lounge between 10a-10pm. Every other bar in this “inclusive” resort served what might be the most diluted alcohol from an unrecognizable brand. The $200 credit that was supposed to be offered to us had a ton of limitations and restrictions. The options were only available in set amounts but ultimately you’d have to pay to use the coupons. “All-inclusive” but seemed there was an unspoken rule of having to tip all the time at bars or you’d be ignored or given poor service.

In our room, the sink with sticky and the air was it was dripping down. We had to call maintenance. The tub was Glass was hitting each other like it was gonna break so I called down and they came up to repair it and my refrigerator didn’t have a bar across so you open enough if you put something there, things will fall out. I was not pleased with the place. No, I never go back and needs a lot of updates. they was not very friendly there was two people, though that I can go to and get the help that I need that was Lewis at the front desk and they call this young lady name machine she worked there did a lot of different activities. She was great.

I stayed 4 nights and 5 days and my room was cleaned once and that me counting a towel change and the bed made on the day before I checked out

We had a great time with our two daughters at Sunscape in May 2025. The food was great, I was a bit worried after reading all the negative reviews, which is the only reason why I wanted to leave a positive review as I thought they were unfair. all of the food in the Buffet and the two restaurants- tiki taco and Chopsticks was excellent, the food that they cooked on the beach tasted great as well. the property is very very clean and taken care of. The Staff was very pleasant and attentive, all of us do speak Spanish, so I’m not sure how it is for non-Spanish people. The kids amenities- the water slides, the playground and the kids club are awesome. The kids club had many fun activities and our daughter loved going there. The only downiside was that the beach does have rocks, plenty of them. So you will definitely need water shoes. You don’t be able to swim without them and it wouldn’t be safe. You can also walk to the Dreams with is 5 min away and se there, there are 0 rocks on their side. For me it didn’t matter that much, my husband was very bothered by the rocks. However, overall the hotel and the experience was great.