Al Mansour Plaza Hotel

Not clean at all, I couldn’t shower

the front entry can be improved... overall service is fair.... location is accessible to public transportation....

Dirtiest hotel have ever had the misfortune of staying in. Cockroaches sheets don’t fit leaving exposed dirty mattress protecter other people have slept on. Cracked tiles in bathroom and grubby. Room was never hoovered in two weeks there was something on the carpet and was there for 2 weeks. Given used toiletries one day and lots of dark hair in the bathroom which wasn’t cleaned and I don’t have dark hair. Lamps didn’t work kettle didn’t work heating also didn’t work and it took one hour ten minutes and three trips to reception to borrow a hairdryer. You will get very little sleep form other guests banging doors and children running up and down the corridor screaming late at night. No regard for environmental impact everything is single use even the cups. Was only ever given tea and sugar. No coffee or milk was ever provided. No plugs in bathroom sink both rooms I stayed in.

During my recent two-night stay at the hotel, I encountered several issues with the afternoon receptionist who was working at the afternoon of 14th October that left me with a very negative impression. On the first day on the 13th I extended my stay, having already scanned the required documents on the 12th (two passports, mine and my wife’s). However, the following day, the receptionist sent a security officer to my room, wrongly assuming that I had an unauthorised visitor. This was both embarrassing and inappropriate, especially considering I was staying with my wife. It’s clear the receptionist didn’t check the system properly to see that both passports were already on file, which caused unnecessary stress. Later, I called reception to politely request extra water, as the room had not been cleaned or restocked. The receptionist confirmed my request, but the water was never sent. This level of service is unacceptable. To make matters worse, when I checked out, the receptionist didn’t offer any explanation or apology for the multiple inconveniences I faced. He was unprofessional, rude, and lacked basic courtesy. The overall experience was extremely disappointing, and this receptionist’s behavior has left a lasting negative impression. I strongly recommend management address this issue to prevent future guests from having a similar experience. Based on this, I cannot recommend the hotel and hope steps are taken to improve the service quality

Disgusting is an understatement! We phoned for late check-in after arriving our booking was cancelled because they gave our room to people at the bar next door looking for a quick shag. 'Couples' in and out non-stop. We waited 2h for a room which was not gauranteed but receptionist said people check-in after 1h or 2h. Our room was available once they finished their business 😱. Floor and bed disgusting full of stains. The duvet cover dump so we couldn't use. If you are not looking for a motel/brothel DO NOT go there