Hotels in Melbourne Central Business District, Docklands

Clean rooms, friendly staff and perfect location. Easily accessible to the public transport and eating points. Great value for the money. Good budget option for a short visit. I would love to come again.

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

pros: Good situation, Convenient transportation nearby. cons: Maybe cause of detergent or disinfectant of bed sets, I felt my skin was itchy that never happened the hotels I lived before. After I lay down in the bed for 20mins, the itchy feeling came. When I went out, no itchy feeling came. We three people lived in this hotel, I was the first person to feel that. lateron, other two felt like I was. Alo, one of staffs at the front desk is not professional, my room number is 339, I said three thirty nine, he didn't know; I said double three nine, he didn't get it ether and he said I said wrong number. These number expressions are common in the North America

We are so glad that they let us check-in at earliest around 12pm since there is available room. Just arrived from our flight and the reception is super helpful and understanding. We did early check-out 8ish and reception stored our luggages safely and securely with bagtags while we are exploring the city all day. It was worry free in terms of luggages. The hotel is near to Queen Victoria Market and I am so happy to grab some breakfast and also, you can buy cost efficient Australian souvenirs. Also, near to Tram and Train stations. The room is clean especially the toilet.

The Deluxe room we were allocated was possibly the worst view you could get for the most expensive price you could pay. We were allocated a room ( 210) directly opposite the lifts and in the room out view consisted of overlooking a persons apartment and as they were having drinks on the balcony and we were maybe 2metres away from that building there was zero privacy . The curtains were very fine materiel so in order to have some distance between us and them we were forced to keep the heavy drapes closed all day and night . This made the small room very claustrophobic, the windows don’t appear to be doubled glazed so on the lower levels you can hear the bins being emptied and the general rough and tumble of the lower laneways and the residents in the adjacent building having late night drinks . When we enquired about moving rooms we were offered a room two doors down . The annoying thing was they said they were fully booked so there was no rooms on higher floors we could move too . A quick check on Wotif revealed that there were actually rooms available that you could book so there were vacancies , but l guess it was better to hold them open to get top dollar rather than to accommodate current guests who’d paid upfront 2months prior . I would have moved current guests who had a legitimate concern if it had been me making the decision as a gesture of support, but l guess they weren’t to concerned because we’d paid already but that type of contempt for guests who chose to stay in good faith wears thin . Not a pleasant stay wouldn’t recommend and will be happy for a refund !

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.

The hotel was neat and clean. Family apartment with 2 bedrooms had sufficient space. The staff was very kind and friendly. They helped us with all our requirements. They have a parking provided as well with extra charge of 35$. The breakfast was the high point especially the spicy eggs. Wonderful stay!