Monarque Dar Jerba Zahra

This hotel is not great at all , it’s a massive complex that cannot keep up with the cleanliness and rooms. Staff extremely rude on reception especially the Man (manager) Never towels stocked or toilet rolls daily had to go to reception and ask 3 times in a day. We paid for sea view conjoining room. my family of four was split up into two separated rooms not near each other. no one explains anything about the complex. there is a few pools one is green like a swamp closed of not cleaned or done anything with. the food is absolutely terrible , i’m sorry i never write reviews but this has been a terrible place to stay and wouldn’t want another family booking this and thinking it looks ok and be really disappointed like us. We spent an awful lot of money on the complex to as the all inclusive is shocking. The only nice part of this place is the beach on the hotel and the massive pool which isn’t part of this hotel it’s mad. All drinks are out bottles only one beer on draft. Bar opens at 10. One thing i will say animation staff are brilliant and very friendly and fun. i would not go back if it was given for free.

I would say they are a sinking ship that is service as usual. This place is not great. Unloved. It needs a lot of attention cosmetically. Also a very good clean. Amazing location with beautiful beaches. Walking around the hotel, things were shut down or abandoned areas. Not clear this is more than one hotel. The Tunisian night was horrific. Squeezing everyone around the pool area (accident waiting to happen) people fighting for food, some simply did not eat that night. Not enough seats no service off staff, people trying to steal tables. Staff doing nothing to help anyone. Days later, we found out they opened up that area for all hotels in one place. My first night after travelling since midnight the day before, we was horrendously low on patience and I wanted to leave as that is what I thought each night would be. Meal times improved, but still people push in. I even watched a very disgusting person take the serving spoon from an item of food, eat from it to sample the item and then place it back. How disgusting and selfish are some people. I felt food was deliberately rationed, too much time taking to cook simple items that you gave up ever returning for more. I would go and queue for pizza for a family of 4. They man would only ever let me take 3 pieces. So I gave up queueing for pizza because I got fed up of going back twice for what should be a quick lunch time grab and go. Instead being vegetarian, I would live off rice, carrots and potatoes because even the pasta station was incredibly slow. Not great for vegetarians. Some meat was raw that my family came across too. Cutlery was an absolute joke. Most days I gave up and ate with my hands. When you got it, it looked like it needed to be binned off. All bent up and not appealing to eat from. Place mats are dirty. First holiday I've been on, and lost weight at an all inclusive hotel. Glasses and water was equally a chore. Puddings were ok. Same selections mostly each day. At breakfast the right side near the herbal teas were covered with ants. We had 2 beach fronted rooms. Air con was not working. Asked reception so many times to fix. Nothing. So we contacted the booking agent who contacted the hotel manager. We was summonsed immediately to see the manager, which was embarrassing. Things we put to him for both rooms..... Air con not working Mould on air con vents Horrible smell in the toilet (room aircon is not working) cockroaches continue to appear in that bathroom. Hairdryer burnt up and needs replacing. Could not use as was melted and setting on fire. Toilet roll was rationed we needed more. Bathtowels we're a joke (take your own and beach towels as you have to pay for them with a deposit, some sound like they have bother getting back) between 10am and 4pm the cleaner said we were not allowed to keep our towels. She got cross because I kept a clean one and moved so they could not take. The other room had one between two persons all holiday when they bought them back. Not hygien

Hotel is really nice, staff are lovely, food is amazing and the cleanliness is amazing hope that i come back again ( specially animation team) wisal momo love u guys ❤️❤️

The hotel is lovely animators are absolutely amazing and constantly active and involved. You will definitely not be bored in this hotel. The animator Luki was our favourite always with the biggest smile. When it comes to the rooms some have very bad air conditioning as the hotel is under renovation and some rooms are old but the staff is very helpful and will change your room if needed. This hotel has the most beautiful beach with plenty of chairs and is not busy, the food is amazing and always changes so you won’t get bored. We will definitely come back to this hotel as the people working here made our stay so enjoyable!