Green Pastures - A Hill Country Resort

Views: Spectacular hill views and well-maintained gardens are standout features. Many guests enjoyed spending time outdoors, sipping coffee, or simply admiring the natural beauty.

⭐ hardly Terrible experience – not worth ₹50,000! We booked Green Pastures Kodaikanal by Hill Country for a group stay, expecting a premium experience, but it was a disaster from the moment we checked in. The rooms we were given looked nothing like the pictures shown online — the actual condition was outdated, small, and dirty. Absolutely none of our group members liked the rooms, and after much frustration, we were forced to change hotels just a few hours into the trip, losing the entire ₹50,000 booking. The room quality is extremely poor – tiny, with worn-out furniture, beds that feel like hospital cots, and bathrooms that were below 2-star standards. This property seriously lacks professionalism and maintenance. Think twice before booking – this place is not what it claims to be.

Great outdoors with below average rooms with worse service quality. Could be with the room type I went with. But there was nothing premium with the room as the name suggests. Be really careful while booking. Ask for 1st floor rooms and ask what view you would get from your balcony, of your room comes with one - get it in writing if you can. I specifically asked for Premium suite with valley view and all I got was a balcony with a view of an adjacent tree. Haggled with the Mr. Shanmugam at the check in desk and with Mr. Alwin but all they tried to resolve the issue was to upsell a luxury suite. I didn't have much hope with the level of "luxury" I would get from it, so refused the offer. Guests would be willing to upgrade when they are satisfied with they get and would like to shell out more money for a more premium experience. They shouldn't be forced to spend more just because you couldn't deliver what you promised to. Customer service 101. Staffs, it seems, are trained to say no to every ask from the guests, and they do it indifferently. Train your staffs one or two about customer service. Many instances that brought me unpleasant experience. 1. My room heater was not functioning at its first run, and they replaced it with another one with a load of gyaan on how to use it. It took me by surprise when they asked me to always use it as warmer. Why would I spend this much and use a sub-par faulty heating system as a warmer? Do you expect me and my family to shiver in the night? 2. Entrance door doesn't latch on properly and you have to slam it really hard. Called the house keeping and they educated me how push button door handle work Yada Yada but didn't really solve the issue. A cheap travelers lodge has a better door. 3. Peak of it all, I asked for a room change and the person at the check in desk made me wait down the hallway and disappeared. Had to chase him down to have him show me the rooms. 4. Staffs were ridiculing about another guest in front of me. I'm sure they would have done the same about me when I was around. 5. Total lack of coordination and ownership among the staffs especially during check in process. They were in a confusion with where I needed to park and finally had to walk long way from the parking lot to my room. I don't mind walking but the bellboy asked me to carry one of my luggages to the suite. Why don't you get another personnel if there are too many luggage? Guests are arriving at your place after a long tiresome travel. Treat them tender. They are paying you up for these kind of niceties. I have never seen such a rough check in process in any resort. 6. During check out, I made a simple request to a bell boy to ask my family waiting at the car parking to come to the reception area and relax there, while I finish the checkout process. No brownie points for the guess. He didn't. They were still waiting when I returned and he was just standing there. When I asked him, he said he was busy with transferring luggage