Guest User
March 1, 2024
We would love to have given this 4.5 stars. We had a wonderful time here. We were travelling with a 12 week old baby and it was our first trip away with her. Firstly, the hotel allowed us to upgrade to a suite at short notice. The suite was amazing. Spacious with a separate living area where we could hang out after the baby went to bed. It’s recently been refurbished. It has a very modern opulent feeling to it. The room is very well decorated. There was a free minibar although it was not topped up during our seven night stay. The views from the hotel are extraordinary. We had a sea view. The view from the bedroom was stunning. The staff were accommodating for our baby. They supplied a bath and a cot. They did a great job. There are a few things stopping this hotel get 5 stars, which they could easily fix. First, there are some penny pinching behaviours. The car park is often full because of the spa guests. The spa is excellent by the way. But as hotel guests paying €3,000 for a suite, we felt a bit hard done by to be asked to pay €15 to put the car in the garage if the car park was full. The manager offered a good resolution to this but it’s a shame it had to come to that. Secondly, there were times when we just wanted a coffee but the baby was asleep and the machine in the room was too loud. That’s fine, but when we tried making a coffee upstairs, the bar manager got very angsty with us. Seemed a bit weird. Third, the room needs some minor tweaks. It needs a phone - we had to physically walk to reception or the restaurant for everything, which was a shame. Particularly when we wanted milk for a cup of tea in the morning (which was not supplied in the room). The separate toilet in the living room lacked a sink so we had to walk through the bedroom to the other bathroom to wash our hands. Was very weird. Overall, a great place to stay and we hope to return soon.