Campanile Dijon Nord - Toison d'Or

Similar to a previous reviewer I’m having to sleep in the car as the hotel could not give me the room I reserved. After driving 12 hours I arrived with two children to the hotel at 10pm to be told the 3 single bed room I booked on HRS and was confirmed as booked is not available and only a double bed is available. I could have booked a two bed for much cheaper elsewhere but paid a premium for the three beds. As I could not find anywhere else to book at 10pm I had to give the room to my children and sleep in the car. Thomas on reception was no help, he gave no ideas to resolve and was quite rude. I mentioned he could call head office or a manager, or move a mattress into the room, or find another hotel to transfer me to, or give me two rooms for price of one. He refused to even consider any of these options, saying it was too late to call anyone or do anything (I think he was going home at 11pm) and he had no authority to do anything (but also said he was the manager) I had paid 85euros+tax for the room. His only offer was another room for 100euros! More expensive than the one I had already booked! He even offered 10% off to take it to 90 which I took as him making a joke. Avoid this hotel, they seem to have a broken booking system and no customer service. Car park was locked on arrival and had to wait for another guest to use their code to let me in. At least it was secure to sleep in the car for the night. A complaint to Louvre Hotels has resulted in them shifting the blame to HRS but this doesn’t resolve the rude service and no help to solve the problem on the night leaving a family to work out how to sleep in a car.