Anda Barut Collection – Ultra All Inclusive

Newly opened problem, some problems with service but everyone try to make their best. I think next year it will be better.

We visited this newly built hotel in September 2024. We were excited to arrive as we normally holiday in Lara Beach but wanted a change and to try a new hotel at a fab price was a no brainier . On arrival the lobby was vast and welcoming. Lovely cocktails . Our room was a 2 bed family suite near the water park . It was a bit of a trek as we liked to sit at the community pool but we soon got used to it . The hotel is large and modern . We loved it . Food is delicious although the booking system in the a la cartes a bit of a nightmare Cocktails best in the lobby bar as some that are delivers to your sunbed are hit and miss but I just ordered a different one ! Entertainment was fine , obviously not as varied as Lara but it was ok. The Freddie mercury night and Billy Bones the best . The views are fab and the staff lovely . We are returning this year ☺️

Arrived early hours Saturday morning and all was good! The following days were brilliant until the Thursday when my husband became very unwell and went back to the room and stayed there all of the day after but I then begged him to come down for dinner on the Friday evening! Whilst out for dinner he started to fit and collapsed! The doctor came and checked him over and then we went back to our room which was when it all went very very wrong! He was so poorly it was coming out of both ends and the tummy cramps were next level (thank goodness I had bought lots of buscapan) I would still go down for my breakfast and evening meal but obviously he never left the room until check out on the Monday evening! Everyone in the hotel (staff and mangers) knew what was going on and very kindly let us have the late check out room for free! On returning home literally a few hours later I made an appointment at our gp’s to be told it could be food poisoning but needed to do a sample test! A week later we had the results and it was confirmed he had salmonella which then spread to hepatitis! The hotel are not accepting responsibility even tho they knew at the time what was going on! He’s lost 2 stone and was off work 3 months due to the severity of it all! As such a massive company I’m very saddened how all of this has been handled even tho proof has proved he caught it from the hotel as he never left the hotel once.

This hotel is absolutely fantastic in all areas and we will 100% be back in 2025 to see how the resort does in its 2nd season. There were a few teething issues during our stay but nothing major. If you are thinking of booking just do it, you won't be disappointed. Thank you to Sibel who helped iron out a few issues

I’ll start with the negatives as I think it’s better to end on a good note! Pools- Unfortunately during our stay only 2 pools were heated and one of them was a salt pool which isn’t great for children especially due to what I am about to explain. This meant we only really were able to use the main pool. We had 5 children with us and the pool gave them horrendous skin rashes, they were like chemical burns which meant 2 of them couldn’t even swim on our last few days. I had to get bags of ice from the bar to lay in the room with my son to cool the sores down which we shouldn’t have to do on holiday. I reported this twice to the hotel and they denied it was the pool but we met other families experiencing the same issues and their children were in the pool a lot. I even contacted the hotel after we left for it to be escalated and I got no response so I don’t have confidence this will be resolved. I even sent images but nothing which is really disappointing. This has never happened in any other swimming pools elsewhere for us. I have put a few pics but can’t show all body but you can see face and that was all over his body! Shop - incredible overpriced take everything you need for snacks and toiletries wise! I brought a cream to try and help my sons skins and it was £8 for the tiniest tube! Water park was freezing cold which made it pretty much unusable which is such a waste as they are paying to have the splash area and slides on but no one on them as they are so cold. Kids club and fairground - kids did love the club, a few times I felt it was a bit chaotic at the entrance in and out which could be improved for safeguarding reasons. Loved the fair such a nice extra thing to be able to do in the evening! Food and drink The food at this hotel is great! Lots of people there on our stay were very angry they couldn’t get booked in but we were lucky enough to get into 3 restaurants and they were all excellent. Service a bit slow in some, one night my husbands meal was forgotten by staff and we had all eaten by the time he got his. The buffet is good. The pattiserie wasn’t really for us as I think more savoury options would be good to have. I think it would be great if they used this as snack bar type area as there isn’t anything easy to eat in the day, you have to go to a restaurant which can be hassle with kids if they want a more chilled lunch around the pool areas. Great touch having ice creams in freezers around the pool - although they did run out early on a few days. Cocktails are hit and miss but if you are descriptive to staff they do adjust for you! My father in law loved the whisky selection. Entertainment - we loved the shows and particularly the after show party in the beach bar area. There was one particular night they had amazing lights set out and all the dancers came into the bar and dressed up in masquerade style outfits. They did breakdancing and got the kids involved which was brilliant. There was also a band one night from Sou