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Its a great location and service is good but learned in my stay that I could have gotten better for the price I paid there but overall it great

Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not

Swahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you). The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems. So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted. Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.

The environment is good, the beach is right next to the hotel, the swimming pool is a little small, but it's OK, the service is good,

Older hotel located directly at the beach. Unfortunately, the restaurant staff lack basic training, the food quality is just average. The monkeys and birds sometimes help themselves from the guests' plates. Other hotels in a similar situation deal with this annoying problem in a better and more professional way. Basic drinks and ice cubes are often missing. The fridge was missing in the room and the cell phone system didn't work either. For a so-called four-star hotel with a corresponding price, one can expect a lot more in all respects. than just smiling staff. Unfortunately not to be recommended.

Clean, friendly and welcoming

The hotel is very conveniently located on the second line, 5-7 minutes walk to the ocean. The rooms are ordinary, with air conditioning, and thank you for that. Every day monkeys came, you need to remember to close the door to the room. But this is the case everywhere on Diani. Breakfasts are so-so, in fact, except for fruits there is nothing to eat, maybe only pancakes sometimes. The pool is warm, relatively clean, at least they clean it every morning.

The hotel is a bit far from the beach, about 5-10 minutes by tricycle. The villa is large with two bedrooms, suitable for a family of 4, but the facilities are old and the hygiene is average. For some reason the hotel did not receive my booking information. After we arrived at 7:30 pm local time, we waited for an hour and a half for the villa to be ready. If you do not choose all-inclusive meals, even drinking water will not be provided.