Neptune Paradise Beach Resort & Spa - All Inclusive

Average hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words ＜sorry＞ over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...

This is a stunning hotel in a beautiful location. First the negatives, cleaning inside the room and outside is very basic and replenishing coffee, sugar and tissues only done when asked. Glasses and crockery were chipped most of the time in the bar and restaurant. If you arrive from August onwards you will struggle to get a sun lounger and there are no particular areas to smoke which means people were smoking everywhere as a non smoker I struggled with this especially around the pool and bar area. Now the positives we arrived very early in the morning after a long journey and waited for a short amount of time to be allocated our room. Customer service is exceptional always with a smile management alwaysavailable and onsite. Food was excellent a great variety always cooked fresh the fish dishes were amazing and cooked to perfection. Although the hotel is on a public beach with lots of sellers they don’t badger you too much we went for long walks on there twice a day just to walk off the wonderful food. The location and grounds are stunning if you want a livelier holiday stay at the Neptune Village. There are so many wonderful qualities about this hotel except the cleanliness and expect to see lots of monkeys (keep an eye on your belongings) would thoroughly recommend this hotel we have stayed at Neptune Hotel in Zanzibar and Kenya now and highly rate the hotels as a chain.

The best hotel we spent our holidays in. The food is delicious. The rooms were cleaned every day, there was always room for sun loungers.Friendly, nice and helpful animators. HOOPE was the best. Greetings, my friend.We will definitely go back there soon

Our family spent 5 nights at the Neptune Paradise after a weeklong safari. Overall, it was a really enjoyable resort. We arrived on New Year’s Eve and the celebration on the lawn was amazing, with a huge buffet that had pretty much any kind of food imaginable, including a huge fresh fruit station. The regular buffet the rest of the visit was not quite as extravagant, but still had some good options, including some authentic Kenyan dishes. There was also a nice selection of South Indian dishes. We ate one night at the special Italian restaurant that required reservations, which was a nice change of pace. The pool area was excellent, including the swim-up bar, which included alcoholic and non-alcoholic options; our kids were thrilled to learn that Shirley Temples were included in the all-inclusive. (Shout-out to the excellent bartenders, especially Mangi and Geoffrey.) The beach was excellent, clean and picturesque and generally fairly quiet (at least during our visit around the New Year). There are some beach boys who do try to sell or “guide” you, but they are pleasant enough and willing to take “no” for an answer. Rooms were generally comfortable with strong air conditioning. Wifi was great throughout the resort. The front desk was very helpful, including in receiving a couple of parcels for us (like when we needed to order aloe vera from a local pharmacy). The only significant annoyance was the need to compete for sun loungers, as there clearly are not enough for everyone when the resort is busy. This leads to a massive competition to reserve loungers first thing in the morning (or leave possessions out overnight), using towels, shirts, books, etc., and then keep the lounger all day while going to the pool, beach, meals, etc. The hotel tries to manage this by having a check-out/check-in system for towels, but people just keep the towels overnight (and then sometimes will remove towels from chairs). If there were a better way to manage the chair situation (ideally by providing enough chairs for all guests), that would be a significant improvement. The other surprise was the lack of a tip box. Based on other places we had stayed, we expected to be able to leave tips at the end for all the staff. However, the front desk said there is no tip box and we should just tip individuals as we liked, which is challenging given the number of people we interacted with and the lack of small bills. However, overall we enjoyed our stay and would recommend this hotel.

I rate the hotel 5*. Very polite staff, delicious food and drinks. Rooms cleaned daily. Animation at the highest level for both children and adults. Great football and ping-pong tournaments - fantastic animator Hoope. I recommend this hotel.

The staff and management were so welcoming and hospitable. The property has 3 hotels and we stayed at Paradise. We had easy access to the pool, beach, and restaurant. One member of our family is a wheelchair user and they put ramps in the lobby and into our room. The pool at the Palm was easier for us to access, so that’s the one we used. The spa was lovely and they took such good care of us. A highlight was the delicious food at the buffet and the restaurants. We enjoyed the Italian and Indian restaurants. All the food everywhere was so flavourful and fresh. We enjoyed the evening entertainment and walks along the beach. There was always someone around to help us get down the few steps to the beach. The beds and rooms were clean and comfortable. There were lots of monkeys that entertained us, but always remember never to feed them. Overall, we had such a wonderful time there!