Family-friendly Hotels in Diani Beach

The pick-up was on time from our hotel in Westland of Nairobi. The driver, Edward, was professional and friendly and I do appreciate his hard work. The package was 3.5 out of 5. The accommodation at Lake Nakuru was nearly terrible and if I wasn't about the staff I would have left the hotel in the first hour! The food, room, and everything else in this hotel was a disaster! The second accommodation in Masai Mara Camp was not that bad as it is a tent camp. The game drives were all good enough due to the driver’s skills.

I have stayed in this hotel many times and highly recommend it. The environment, hygiene and facilities are all first-class. Most of the staff provide very good service. This bad review is because the hotel did not find the order for one of the three rooms I booked in the system, even though I had shown them my order. A front desk staff even asked to see my payment record. In the end, the hotel finally found all the orders in the system. Because of the hotel's mistake, I had a very unpleasant experience on this trip. I feel that it is very rude for the hotel staff to check my payment record when I have already shown the order. I hope the hotel room will apologize.

Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not

The breakfast variety is too small, two points can be checked in, waiting for the stay, the waiter will not provide free drinking water. Service attitude is general, not as good as treating white people warmly.

The hotel is a bit far from the beach, about 5-10 minutes by tricycle. The villa is large with two bedrooms, suitable for a family of 4, but the facilities are old and the hygiene is average. For some reason the hotel did not receive my booking information. After we arrived at 7:30 pm local time, we waited for an hour and a half for the villa to be ready. If you do not choose all-inclusive meals, even drinking water will not be provided.

With a stay at Afrika Pearl & Spa in Diani Beach, you'll be by the ocean, within a 10-minute drive of Diani Beach and Galu Kinondo. This beach hotel is 28.5 mi (45.9 km) from Nyali Beach and 29.9 mi (48.2 km) from Bamburi Beach.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).Satisfy your appetite for lunch or dinner at the hotel's restaurant, Pearly Sand Restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.Make yourself at home in one of the 17 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.