The Fern Shelter Resort Palghar

The Fern in Palghar is a great option for both business and pleasure travel since it provides the optimum balance of comfort and luxury. It distinguishes itself from other hotels in Palghar with its first-rate service, contemporary conveniences, and calm atmosphere.

Please work harder on hospitality and not just service. Trust your Guests. Was expecting the front office team to be more welcoming at-least with a smile. India is all about ATITHI DEVO BHAVA. They should make the front office team more humane to deal with guests. Compassion was missing. Instead Kaka the bell boy was helpful and always there to assist us. Front office of any hotel is the gateway to one’s first impression of the hotel. Chef Atul is a very nice and hardworking Executive chef of the hotel. He has what it takes to bring guests back to the hotel. A very welcoming person who understands Indian hospitality. Chef Shambhu is also a strong pillar of the kitchen team. Rishikesh and Summit were always there to help the guests in their best capacity. The entire restaurant and in-room dinning team was very nice and are really bringing back people to this hotel. They took good care of us. House-keeping team needs to really work on deep cleaning of rooms. I am not saying they don’t work hard but the results don’t show in the rooms. Basic hygiene was missing. The house-keeping supervisor was in denial and kept saying our rooms are best clean’t and yes they were helpful but had too much doubt on guests. They should understand that people from good families and background also come to their hotel. There have been some real time lows and bit upsetting points at the hotel but we have discussed that with the GM Milind Patil and he has assured us that such things would not be repeated and they will Work towards uplifting guests experience next time. Umesh from front office was helpful but he needs to understand the difference between just service and actual Indian hospitality. If a child is smiling at you even the most rude person smiles back and upon checkout extends a hospitable smile but Umesh felt that giving us a late check-out was enough. We were left a bit disturbed by his behaviour during check-out but hoping that next time Umesh will have a smile on his face and not a frown for his guests. One should never forget that guests experience is everything for the hotel industry. Fern Palghar has Good people working there but they should trust their guests a little more just like the guests have faith in them and the Fern brand. Please don’t be rude and hurt sentiments of decent guests as we respect you’ll and so should you’ll.

Wonderful experience,we stayed for anniversary,rooms were cleaned.All facilities available.With kid it was a very comfortable stay.Food is also tasty.would definitely visit me next time,...........................,.,.,............,............,...........,......

excellent property with one of the most delicious food. The Rooms are clean and hygienic. The Breakfast spread is great and options for everyone. They even have a Jain restaurant inhouse . The Dinner was very good. Polite Staff. I had been there with family.

Super food, ambience, great gym, nice swimming pool. Easy accessibility from highway. Chef Atul Kanade is too good. The staff is very courteous. Have been here couple of times. Peaceful retreat. Hotel rooms are very clean. Worth the money.

We went for a family lunch 16 of us. Mr.Abhishek, the restaurant Manager was kind enough to provide details over the phone of the gala Dinner that was available. At the venue too, he and his staff Hrishikesh, Kanchan and every one of the staff there was very courteous and friendly. The food was a buffet and was of good quality. The ambience was too good, kind of unexpected in the area they are located. We enjoyed the' live ' singer's performance.