Grace 21 Smart Hotel

I arrived in Dhaka late at night and chose a hotel near the airport to catch a domestic flight the next morning. Ctrip said that one-way pickup from the airport to the hotel was free, but I sent two emails to the hotel to request a pickup, but there was no reply. A Bangladeshi acquaintance contacted me to request a pickup. When I arrived at the airport and went to the area where the pick-up car was waiting, the hotel car was not waiting, and the wait time was so long that I thought the pick-up car had left the hotel after the hotel had contacted me about arriving at the airport. When I arrived at the hotel, the front desk told me that the pickup fee would be 1,000 taka. When I told them that it was free on Ctrip, they asked me to show them something that said that, but since it was late at night, they said they would talk to the manager about this matter and that I should go to my room and get some rest. I had my Ctrip screen ready to show them if they asked me about this when I checked out the next morning, but they didn't charge me for the pickup fee after all. The room was as clean as the photos on the website, but there was no hot water in the shower. I stayed there during Ramadan, so it was hard to eat during the day, so I was hoping for a breakfast buffet, but instead of a buffet, I was given a choice from an a la carte menu. It was totally fine for me to order just fried rice and chow mein by myself, and they offered to make me a refill of pineapple juice. I didn't get a refill of pineapple juice, but when I asked for coffee after the meal, they went to the cafe downstairs outside the restaurant to make coffee for me. Check-out went smoothly, and when I tried to call a taxi to go to the airport using Uber but it didn't work, the front desk person used their own Uber to call a taxi for me, so I was able to get to the airport at a more reasonable price than if I had asked the hotel for a taxi. Overall, it was a very pleasant stay.