Pan Pacific Sonargaon Dhaka Reviews
Pan Pacific Sonargaon Dhaka
107 Kazi Nazrul Islam Ave, Dhaka, BangladeshView Hotel Details
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Pan Pacific Sonargaon Dhaka Guest Reviews
4.2/5
Very Good
71 review
Verified reviewsLocation4.3
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(71)
Positive reviews(65)
Reviews with photos/video(4)
Awesome stay(8)
Great service(7)
Negative reviews(6)
Nazir Dewan
Deluxe King Room
Stayed in Feb 2024
Couples
12 review
Outstanding
Posted on Feb 11, 2024
We arrived early for our scheduled check-in time. Robin Edwards, the general manager, has given everyone instructions to take note of my two-day stay at the hotel. After receiving a welcome drink upon my arrival, the General Manager presented me with a unique gift. My check-in was finished in a matter of minutes. After I got in the room, a representative from three different hotels came to ask if I needed anything or if I wasn't satisfied with the space, there was another one available for me. Because of the excellent customer service and concern that made my day memorable, I felt a little ashamed now. Overall exceptional cervices
Response from Property: Dear Esteemed Guest,Thank you for sharing your exceptional experience at Pan Pacific Sonargaon Dhaka.We are thrilled to hear that your stay started on such a positive note, with our General Manager, Robin Edwards, going above and beyond to ensure your comfort and satisfaction. It's wonderful to know that you received a warm welcome and a unique gift upon your arrival, and that your check-in process was swift and seamless.We are truly grateful for your kind words regarding our customer service. Providing memorable experiences for our guests is our top priority, and we are delighted that we were able to make your stay with us special.We appreciate your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
K…..
Deluxe Room
Stayed in Feb 2024
Business travelers
35 review
Outstanding
Posted on Apr 25, 2024
Great hotel, great service, also great food. The location of this hotel was perfect for my stay
Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe King Room
Stayed in Apr 2024
Couples
2 review
Posted on Apr 16, 2024
Nice place with better gym and pool area. The food served were better.
Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Benoit
Deluxe Twin Room
Stayed in May 2024
Business travelers
5 review
Very Good
Posted on May 27, 2024
Best location in Dhaka
Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Water
Deluxe Room
Stayed in Sep 2023
Business travelers
22 review
Outstanding
Posted on Sep 28, 2023
Very satisfied for hotel services
Response from Property: Dear Esteemed Guest,Thank you for your brief but meaningful feedback regarding your recent stay at Pan Pacific Sonargaon Dhaka.We are delighted to hear that you were very satisfied with our hotel services. Guest satisfaction is our top priority, and we are thrilled to have met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent experience in the future.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 11, 2024
The room is only about 20 square meters, and the bathroom is relatively small. It cannot be compared with domestic 5-star hotel standards. Compared with 3-4 stars, the people are still very welcoming.
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Response from Property: Dear Esteemed Guest,Thank you for sharing your feedback regarding your recent stay at Pan Pacific Sonargaon Dhaka. We appreciate your taking the time to provide us with your thoughts.We understand your concerns about the size of the room and bathroom. While our rooms may be more compact compared to some domestic 5-star hotels, we strive to provide a comfortable and welcoming environment for all our guests. We apologize if this aspect of your stay did not meet your expectations.It is heartening to hear that you found our team to be very welcoming. At Pan Pacific Sonargaon Dhaka, we pride ourselves on providing exceptional service and hospitality to all our guests, regardless of the size of our accommodations.Your feedback is invaluable to us as we continuously strive to improve our offerings and ensure that every guest has a memorable experience with us.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe Room
Stayed in Feb 2024
Business travelers
3 review
Outstanding
Posted on Feb 10, 2024
The security level is high and you need safety luggage when entering.
The front desk staff was enthusiastic, the room service was attentive, and they also gave welcome fruits.
I particularly like the gardens in the lobby and backyard, which are suitable for business discussions
Worth staying for home travel and business trips
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6/10
Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your experience at Pan Pacific Sonargaon Dhaka.We are delighted to hear that you appreciated our high security standards and felt welcomed by our front desk staff. It's wonderful to know that you found our room service attentive and enjoyed the welcome fruits provided.We're thrilled that you enjoyed the serene ambiance of our lobby and backyard gardens, which provide the perfect setting for business discussions and relaxation alike.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay, whether for business or leisure.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Hanzengqiang
Deluxe King Room
Stayed in Mar 2024
Business travelers
13 review
Outstanding
Posted on Apr 10, 2024
The room is clean and tidy, but the room is too small. The decoration is not very high-end. The view is average. It is warm and comfortable. It is suitable for business negotiations and travel. The breakfast is very local. The service is quite thoughtful and considerate.
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Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Friends
19 review
Amazing
Posted on Mar 10, 2024
The service was good and the breakfast was very good.
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Response from Property: Dear Esteemed Guest,Thank you for taking the time to share your experience at Pan Pacific Sonargaon Dhaka.We are delighted to hear that you enjoyed the service provided by our team and that you found our breakfast offerings to be very good.Your feedback motivates us to continue delivering exceptional experiences to our guests.We look forward to welcoming you back for another enjoyable stay in the future.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Deluxe Twin Room
Stayed in Jul 2023
Business travelers
7 review
Great
Posted on Aug 21, 2023
Too old Mainly, the service is not bad, it should be a very good hotel in the past.
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Response from Property: Dear Esteemed Guest,Thank you for sharing your feedback about your recent stay at Pan Pacific Sonargaon Dhaka.We appreciate your comments regarding our service and understand your concerns about the age of our property. Rest assured, we are committed to maintaining and improving the quality of our facilities and services to ensure a comfortable and enjoyable experience for our guests.Your feedback is invaluable to us as we strive to provide the best possible stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Malikaerteyiya
Deluxe King Room Non smoking
Stayed in Nov 2022
Business travelers
15 review
Outstanding
Posted on Dec 6, 2022
Old hotel, good breakfast!
Original TextTranslated by Google
Response from Property: Dear Esteemed Guest,Thank you for sharing your feedback following your recent stay at Pan Pacific Sonargaon Dhaka.We appreciate your comments regarding our breakfast offerings. However, we regret to hear that you found the hotel to be old. Please rest assured that we are continuously working on enhancing our facilities to provide a comfortable and modern experience for our guests.Your feedback is valuable to us, and we will use it to improve our services and facilities.We hope to have the opportunity to welcome you back in the future for an improved stay.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team
Guest User
Stayed in Jun 2024
Other
0 review
Outstanding
Posted on Jun 21, 2024
One of the best hotel in Dhaka city,service, atmosphere are best🥰❤️ হোটেল স্টাফদের আন্তরিকতা ও ব্যবহারে আমরা মুগ্ধ। চমৎকার ভালো সময় কেটেছে, পুল ভিউ দৃশ্য গুলোও ছিলো অসাধারণ। সুযোগ, সময় পেলে পুনরায় আবার আসবো ইনশা আল্লাহ। শুভ কামনা রইলো সকলের জন্য।
Guest User
Stayed in Jun 2024
Other
0 review
Outstanding
Posted on Jun 21, 2024
my stay was amazing. the stuff and the environment was too good and the specially the quality of room and the food were amazing specially I would like to mention two names which is Mr Rajiv and Mr Fahim from front desk they were too supportive and helpfull......
Guest User
Stayed in Jun 2024
Other
0 review
Outstanding
Posted on Jun 17, 2024
The whole experience was amazing. I would like to specifically mention the amazing support we received from Mr Rashed, Mr Yasin, Ms Rini and Ms Prome. We stayed here right after our wedding and everything was magical. The food was brilliant too
ashisdas1
Stayed in Jun 2024
Business travelers
Outstanding
Posted on Jun 14, 2024
The overall service and experience including behaviour of all staff in front desk, restaurant, fitness etc were fantastic. To name a few staff Rini and Arin in front desk was extremely helpful and courteous. ..........................
Response from Property: Dear Esteemed Guest, Thank you so much for your kind review and for choosing Pan Pacific Sonargaon Dhaka for your stay. We are delighted to hear that you had a fantastic experience and that our staff, especially Ms. Rini and Ms. Arin, were able to make your stay memorable with their helpful and courteous service. We appreciate your feedback regarding the room size. Your comments are invaluable to us as we strive to continually improve our services and facilities. We look forward to welcoming you back for another excellent stay in the future. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team