The accommodation was warm, clean and comfortable.
The terrible aspect of our stay was the rugby team who partied from just after 2pm check in through to sometime after 8pm (when we breathed a sigh of relief) then started up again when they came back from a boozed up night on the town, partying again until at least 4.30am.
There was no safe way contact reception as they closed at 8.30pm & there was no published number in the compendium to call for afterhours help.
I spoke to the rubgy team manager across the carpark in the morning to say what awful guests they'd been & how they'd ruined our stay.
His ridiculous response was that he wished I'd come to talk to him at the time.
I said noone in their right mind would complain to a rugby team that were pi$$ed as newts, yelling, screaming, blaring music in their rooms, in the carpark & outside our room. They'd taken over the place.
He then said he could only apologise.
Too little too late. I said they should think about others before staying anywhere else.
I told him my son would be going into a sports event with no sleep because of them, he was knackered as a result so they could stick their apology up their a#$e.
On checkout at 8.30am, I was asked how our stay was & I told them what happened. They asked what time the team had returned - to me meant they were aware of their behaviour from 2pm to the time the team went out or until reception closed. If that's the case the hotel staff could and should have put them on notice.