Emerald Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Gisborne

Emerald Hotel

13 Gladstone Road, Gisborne, 4040, New Zealand
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A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.Show More
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hotel overview picture
3.7/5Cleanliness: 3.7
All 42 Reviews
Amenities
Golf CourseOutdoor Swimming PoolFitness RoomParkingFreeMeeting RoomLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Gisborne Airport
(5.0 km)
Landmarks: Odeon Multiplex
(180m)
Landmarks: War Memorial Theatre
(430m)
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Rooms

Guest Reviews

Policies

Services & Amenities

Executive Apartment
4

Executive Apartment

2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Towel
Room Details
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Executive Suite with River View
18

Executive Suite with River View

1 King bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
River View
Room Details
Check Availability
Executive Suite with Pool View
13

Executive Suite with Pool View

1 King bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Towel
Room Details
Check Availability
Junior Suite
13

Junior Suite

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Towel
Room Details
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Standard King Suite
14

Standard King Suite

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Towel
Room Details
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Guest Reviews(42)

3.7/5
Verified Reviews
  • Cleanliness3.7
  • Amenities3.7
  • Location3.7
  • Service3.7
Nathan
August 8, 2022
The hotel’s location is perfect, right in the town centre. It has a private parking building of several levels attached to the hotel. You can access the hotel right from parking lot with your room key. The hotel’s signs can be a little confusing though, so be aware. The room was fine. It was spacious and reasonably clean. The furniture looked quite old though and needed updating. There were only 3 clothes hangers, which was not convenient. But if you are looking for a great location, this is it.
Guest User
April 7, 2024
房間乾淨寬敞,我和同事都是非常滿意的
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Chris
March 24, 2023
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Yvonne
February 26, 2023
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
Stella
February 8, 2023
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!
M J
January 21, 2023
Suite booked was quite large so nice there,had a river view, Room was well presented but carpets dirty/stained. hotel.com says in description up to 2 under 12 stay free using existing bedding, but we were charged -almost $50 for an extra quest we didn’t have. Unless you want to eat out every night there are no cooking facilities, pool looked well used and could do with some updates, Hallways are large but boring, no character. Dark and gloomy on a night with the low level lighting. Stairwells well lit but again all ver plain and hospital like. Asked for a cot in booking but was not confirmed or queried so communication was poor.
Benjamin
January 19, 2023
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering. The lifts were broken, the hotel needs a renovation and good clean.
Stephanie
January 8, 2023
In it's time this would have been a beautiful hotel. Sadly, it is not so any more. The receptionist at check in was lovely but the place was clearly understaffed as there was only her on and there were several people waiting to check in. Our room although had a nice view, had no toilet paper. We also went to get milk later on and reception was empty. We went to go and have a swim in the so called heated pool, it was freezing. The adjacent spa not much warmer. The elevator was also out of action making it really difficult as a guest having to walk down several flights of steps and checking out was hard as we had to walk our bags down stairs to the car park. When we checked out reception was empty and we had to write our names on a piece of paper. Again, I would expect more. Shame that the place has been neglected as its heritage is beautiful.
Michaela
January 7, 2023
The facilities were clean and the pool was lots of fun. Great parking facilities. It was extremely frustrating as in booking this stay, I entered three adults and selected the first option made available to me. Now, this is my fault as I should have read more carefully but, and I think this is the fault of *******, that it would give me an option to rent a room with one bed for three adults. Like why allow that to come up in the search results - a clear flaw that ******* needs to address. I was also annoyed that we were asked to pay a bond upon arrival which was not clearly (or at all - I couldn't see it) aforementioned on *******'s website. We also did not receive a 'pool view' room which is what we booked. Finally, our sink plug was blocked upon arrival to the room and staff did not help us. I understand they were busy but it was very frustrating as it was the only tap in the room meaning it was difficult to wash hands and get drinking water. Overall, not great.

Property Policies

Check-in and Check-out Times
Check-in: 14:00–21:00
Check-out: Before 10:00

Front desk hours: 24/7

The property will provide check-in details after booking

Child Policies
Children of all ages are welcome at this hotel.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
NZD 22.00 per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Number of Rooms: 49
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.

Enjoy a range of recreational amenities, including a spa tub, a fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and wedding services.

Grab a bite to eat at Nick's Bistro, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 9 AM for a fee.

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Make yourself at home in one of the 49 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.

Services & Amenities

Outdoor Swimming Pool
Meeting Room
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Frequently Asked Questions

How much does it cost to stay at Emerald Hotel?

Prices at Emerald Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Emerald Hotel?

The closest airport is Gisborne Airport. It is 5.0 km from the hotel and approximately a 10minutes journey by taxi.

What are the check-in and check-out times at Emerald Hotel?

The check-in time is after 14:00 and the check-out time is before 10:00.

Does Emerald Hotel provide airport transfer services?

No, the Emerald Hotel doesn't provide airport transfer services.

What amenities and services does Emerald Hotel have?

Emerald Hotel has the following amenities and services: Outdoor Swimming Pool, Golf Course, Fitness Room.

Does Emerald Hotel have a swimming pool?

Yes, Emerald Hotel has a pool. Pool type: Outdoor Swimming Pool.

Does Emerald Hotel have fitness amenities?

Yes, Emerald Hotel has fitness amenities.

Does Emerald Hotel provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Emerald Hotel have non-smoking rooms?

Yes, Emerald Hotel has non-smoking rooms. Please view the hotel listing for details.

Does Emerald Hotel provide breakfast?

Yes, Emerald Hotel provides breakfast.

About This Property

Nearest AirportGisborne Airport
Distance to Airport4.98KM
Average Price FromNZD226
Hotel Star Rating4