Alpine View Motel

Big regret. Extremely unhappy with condescending attitude, lack of hospitality, and unprofessionalism of owners Rodger and Tilly. We made a booking on the website and selected 10pm ETA (this time option was available on the website, and was clearly written on our confirmation email). When I realised night of that they hadn’t let me know late arrival arrangements, I emailed well within reception hours to ask what to do and over some correspondence received a series of very condescending emails with a snarky attitude. After charging us $40 simply to access a key lockbox, the owners wrote back in a condescending tone "Most people just pay attention to our confirmation email ... The confirmation email clearly states 8pm for reception closure, but you decided to ignore that for whatever reason... We can’t wait up for people at all hours of the night… No other job works 12 hours per day…” Our email said 10pm ETA, since that option was available on the website. Further, after our stay, they sarcastically thanked us for leaving rubbish on the bathroom floor (not true at all), and seemed to accuse me of lying when I let them know our schedule was delayed because we were told Homer Tunnel was closing that night, saying it wasn't closed and asking how I managed to communicate if I was in Milford Sound the previous night since there is no cell service there (even though the restaurant and hotel at Milford Sound has wifi to send emails…). They also weren’t there in reception at 9:30am for checkout. The room was comfortable, but the immediate snarky attitude and subsequent unprofessionalism was so off-putting it made me regret giving my business to this place.

We really enjoyed our 4 nights at Alpine View. Room 8 was spacious, comfortable and well-equipped. Lovely new bathroom. It was also peaceful, with little noise from other patrons. John, at the front desk, was marvellous; friendly, helpful and knowledgeable. We hope to return on future visits

Right near whale watch tours and within walking distance of a new world supermarket and lots of restaurants it’s in the perfect location. Just off a main road but far enough back that you can only barely hear the traffic. Has decent amenities for the price point and a toilet that is separate from the shower (with its own door). A good choice to stay when in town.

The best part about staying at Alpine View was the extremely flexible manager! As Te Anau was very busy and we had to book 2 different motels, she made it her business to find us a room so we didn’t have to move! Thank you so much!

Would not recommend. Cold room to sleep in with wafer thin bedding. There is no electric blanket and there are no blankets on the bed or spare blankets anywhere in the room. Sink height in bathroom is designed for a child. Cups and utensils dirty. Would not recommend here to stay.

stayed here prior to the great walk . Fantastic service . we got all our food ready for the great walk and left our packaging in the room with a lot of beer and wine bottles sorry for that. Thank you for the warm welcome and clean rooms . such a nice short stroll into town for dinner .