Rosebank Lodge

Oh he also intimated me an sister as out of line. Will never steep foot in Rosebank lodge I'm 55 years old not 21 no my limit he was rude intimation no mama an needs to look for a job in army as I very worked in Queenstown 4 30 years as serctiuty an never kicked any one out for having a good time !! Angela Wyndham 0274 738 676

Very clean and tidy. Has a great shower and nice deck out side. There is a Restaurant and Bar on site which was great too as we were staying there to celebrate my daughter's 21st with a few drinks throught out the night so we didn't need to drive any where.

No complaints in regards to the rooms But the meal we had was substandard. The lamb shank looked to have been doused with packet gravy and left to dry put on the counter, tasted like it too. The person next to me looked as if his gravy came from a similar package and left to keep mine company. The dessert was ice cream in 5 different ways. The waiting staff did not seem to have a lot of expertise at their job.

We were appointed a room with disabled facilities, not sure why but that is where we were. As an able bodied person, I was surprised to find the plates, glasses, cups etc. in a high cupboard above the microwave. I had trouble even reaching them, so I'm not sure how someone who might perhaps be in a wheelchair would cope with this. Rather strange really. As this happened to be a stay on a public holiday, the entire complex was closed. Disappointed we didn't get to try the restaurant or the bar. However, the reception staff had rung us the prior week to advise they would be away. We thought that meant just reception staff, not all staff working in the other areas. Nice balcony and views. Not sure we would stay here again.

Stayed here last night... room was fine but a lot of signs of dust. The outside lightbulb was also blown... the bar was fine, but the entire night we were treated like outlaws and glared at by all of the bar staff. Told them that the lafues room was out of soap, and was fobbed off! Went back later and informed another staff member and was told to use the disabled toilet - soap despensers should ve checked daily! The one man band was awesome! I took great joy in informing that we were staying on site, when asked if we would required the curtusy coach (all of tgeir faces dropped). Some staff training or reminders need to be inforced so that yoyr staff show respect to all patrons - especially ehen the bar wasn't over budy and we were paying their wage. Glad we didn't attempt the restaurant. I've have worked previously in hospitality and found your staff arrogant and disrespectful and need to learn where there pay actually comes from???

Had a meal at the restaurant waitress was lovely. Steak not cooked the way I asked I sent it back then it came out like a pair of leather boots. Not the nicest I’ve had. Pretty average I wouldn’t recommend. Everyone else’s meals where ok. Not ideal.

Fantastic meals, nice variety of choices. Great value for money. Hearty balanced dinners, wait staff are very obliging. We arrived with a party of ten and were served our meals at the same time after a short wait. Highly recommended.