When we received the room key, we were told that we had been upgraded for free. We were very happy, but we were also surprised when we saw the room. It was such a big room with so many beds. There was a door leading to two rooms (we didn't know at the time that the hotel should close this door). When we returned to the hotel again at around 8 pm, the other room was still open to us. At around 9 pm, the child was taking a bath in that room and getting ready to go to bed. At this time, the hotel staff knocked on the door and said that we had used that room and needed to pay 300 New Zealand dollars. As it was already late, we were ready to rest, and our English communication skills were limited, so we planned to communicate again the next morning. The next day, we communicated with the hotel manager, and she still forcibly deducted the cost of one of our rooms. I think this is very **. Their so-called upgrade opened the other door, making us mistakenly believe that this was a suite, and forcibly deducted the fee from our credit card. This is very **.
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