Guest User
August 28, 2023
We paid $1000 a night for 3 nights. It's just not up to 5-star scratch and that price. The private plunge pool decking is in desperate need of re-laquering; the wall against the pool had cracks down it with like rust colour; inside the room - there's a clothes hanger, but it's cracked and filled with rust (no way anyone would put their clothes on it without ripping or staining). The bath, face and beach towels - took us about 10 different towel tries to find one without what looked like poo stain. The face towel had lipstick stain; another towel had mascara stains (the shape of the eyelids still there) and so many 'poo' looking stains. One was right in the middle of the towel where you'd expect one to wipe there! It was shocking. One towel was even really aged and frayed. Just not 5 star at all. There's a face-towel that has 'take makeup off' or something like that stitched into it. It's so off-putting to even consider using that, thinking of all the faces it's been used to take makeup on. Even though washed - just err factor psychologically. The toiletries were so basic. Like from Reject Store. Not natural smelling - chemicals and cheap. For a $1000 a night place, they should be brand name minis or natural ones that smell divine. The room was pretty other than that. Has a safe, which is great. Could fit iPads. The restaurant was awesome the first night. The most amazing food! But I did tell them no egg for me, and they actually put egg sauce (Hollandaise! which is full of egg yolk) on my plate. I didn't eat it, by chance, but the next night, I ordered the same dish because it was so yum the night before, and the plating was so amateur this day (and some of the other dishes we had ordered the night before were not the same tasting or quality at all. The chefs must have been different - not up to scratch, the second chef). Looked so basic. AND this time I tried the sauce and had an allergic reaction. I asked a waiter if the sauce had egg in it as my lips started - no, the said. I called them back as it got worse - I said I was sure it had egg. He said no egg. I got so irritated (that I could have died) and told other staff and asked them to please drill it into the staff and chef even, about allergies. That could have killed me or someone who had worse reactions than I did. If they could fix the wall, wood, clothes hanger, soap and body wash, and towels - it would be 5 star. Also, it says there's a Kid Concierge (2-hour kids club minding service) on the website and in the resort on information papers and in the welcome book, but there is none. The general pool is very nice (the one for all guests). And the view is very nice on the beach. They don't sell coconuts, which is a shame. They need to do that. Tourists want them on holiday and there are plenty on the island just rotting on the ground. I liked the reception staff (Mohammad and the lady, sorry I've forgotten your name) and many of the restaurant staff were very nice (Ken and Re