The Emerald Grande

We stayed a week in the Emerald Grande Sunset Suites. The room we stayed in was waterfront in a two story building. We were glad they put us in the smaller building instead of the main mega resort building. The room appeared to have been recently updated, clean, had a waterview, balcony, kitchenette, couch with a combo washer/dryer. The main resort building has a great rooftop pool w/terrific views. The beach was a short boat shuttle away, which we enjoyed .Plenty of restaurants & marina in walking distance. We would definitely consider staying here again, if the price is right

First let me state we have no issues paying higher for higher end resorts and services. This was for a 65th wedding anniversary family trip. We were in unit W for west 725 which is a 3-bedroom 3 bath corner condo. Other family members were down the hall in 721 and one on another floor. Let's start with your not told that the resort has until 6 pm to check you in however if you leave after 10 am their check out it is $100 an hour. Other resorts give you a 2 hour grace when available then yes they charge but it can be $35-$50 extra. We had to call twice to have chairs at the dining table fixed as our mom almost landed on the floor. One leg was crooked. When repair came up he came up with a screw driver. On the 2nd call after taking photos of chairs with missing bolts they actually took the chair. Sorry for the inconvenience .As another guest stated there was no hot water and no water pressure in any of the 3 bathrooms. There is a sign that says pardon our dust, however nothing to prepare you for broken elevators which again not too bad unless like our family you have someone needing a motorized scooter. The 2 pools are a fairytale. The inside pool is 3 feet deep and is as big as a large square kitchen at home. It is not until your phones are not working and you go downstairs then you receive a text telling you that you will be without phone service that evening. Sorry for the inconvenience.Theres allot of I can not speak to that and is like they are reading scripts when they are unable to answer your questions. One rep says your in luck this is the last weekend of our fireworks, Later that night when calling to see what time it starts your told sorry for the inconvenience they were cancelled. I recorded and showed the front desk clerk the clanging then high pitch whistles the toilet bowl made for a continuous 9 minutes each time it was flushed. At bedtime we just finally said if it's all liquid try not to flush until morning. We did not mind the Karoke or music as we were right above the boardwalk and that just goes with the territory, it eased up around 0230 am. I would not have even written about it except I called today after looking at our check out Folio and did not understand a few charges. There was $130.57 Travel ins billed Dec 1 2024 when we booked, I explained when they took the $1069.00 deposit they stated if we cancelled our deposit was nonrefundable. Today I find out the insurance was an option and I must have asked for it, Why would I ask for it if I was told this was a non refundable deposit ?? I said Can you tell me why each day I was charged a Bed Tax and each day it is a different amount.So now Im frustrated and I said aren't the beds included in the rooms? Novia said well yes they are. The rep Novia after coming back to me. When I reached her she said that is a front desk issue, I replied I spoke to them, Front desk transferred me to you as they could not " speak to the breakdown of charges. After a slight huff she pl

Great location for the Destin Seafood Festival. Condo is spacious with granite countertops, beautiful bathrooms. We love not having to get in the car, we can just walk to everything.

I would not stay here again. Way too loud from the bar outside across the street. Ferry boat ride to the beach they pretty much kicked us off when a storm was coming. I had not known the rules (my fault) and you couldn’t see the storm coming from that gigantic building blocking it once you were on your way. My 6 year old was so scared. The front desk totally lied and said we could upgrade to one more room for more space. My mom had booked it through Wyndham. They said just let them know when I was ready to move rooms. I hurried and packed up 4 people and hours of a nightmare began where I was lied too, they actually downgraded me to one less bedroom than I already had after hours of waiting!. I had to basically go “Karen” on them to finally get a place to move too. It really ruined my trip! We had it in voicemail and ended up paying just to freaking get the upgrade THEY had said we could for no charge and the front desk was just being shady about it all. Def won’t waste my time here!

We were at the Emerald Grand for a week, and we were glad when the week was over. Imagine building a huge double tower resort and shopping/entertainment complex on a piece of property the size of a postage stamp. The property is always overcrowded! Parking - while provided as a guest, is awful. Many guests drive oversized vehicles, which can cause some rather significant issues in the parking deck. Spaces were not made for those large vehicles, columns take up valuable space, it’s just too tight - you’re bound to get dinged or scraped. Noise can be pretty loud. With the entertainment complex literally attached to the back of the resort, often with live music blaring, we didn’t always have quiet times in our room. No beach?? The resort is built in the water, but if you want a beach - you’ll either need to travel by boat to their “private beach” or go find another one elsewhere. So much for convenience of walking out of your room and sticking your toes in the sand! Rooms were nice, but not great. They are showing some age - we had a closet door fall off, some bugs crawling around in the kitchen, loud washing machine… Seems like a pretty expensive nightly rate to have issues like these. Overall, we just felt like there are much nicer properties with better amenities and conveniences in nicer areas. Just not for us.

Do not stay here. They shuttle you to a beach without restrooms. Then they run people off that are staying in the condos right on the beach. It is wrong!! It is worse than Rosemary Beach. I thought Destin just changed that law👀 Anyway I would never stay at a place that thinks it is OK to run people off of a public beach.