The Hangzhou Fanyun Xixi Hotel is located in the Jiangcun Slow Living Block of the core area of the 5A level scenic area of the Xixi National Wetland Park in Hangzhou. It is adjacent to the characteristic wetland style of Hezhu Street and is only a stone's throw away from the Water Margin Martial Arts Theater. The hotel exudes a strong Song Dynasty charm, inspired by Liu Songnian's "Four Scenery Mountains and Water Painting" from the Southern Song Dynasty. "In the jungle and pond, a faint light enters the mortal clouds" is based on a depiction of the aesthetic and exquisite life of the Song people. People swim in the painting, intending to live in the scenery, and the clouds are deep and unknown, living in the mortal clouds. The hotel boasts unique natural scenery, comfortable environment, well-equipped guest rooms, and advanced facilities. More importantly, we aim to provide guests with friendly and thoughtful high standard services. Drawing on the concept of boutique hotels that are popular worldwide, we advocate for unique site selection, fashionable design, and butler style warm service to provide high-end customers with a leisure and vacation space that is "complex when you leave, hidden when you enter". The hotel is surrounded by 6 buildings to form a standalone island style courtyard, with a variety of room types including independent suites and lake view terrace feature rooms. Each room has an independent bathroom, LCD TV, entertainment channel, wireless network, handmade shower products, and different options for single and double beds.
"The overall environment met our expectations. Located in the Xixi Wetland scenic area, it's conveniently accessible whether you're driving, taking a taxi, or using public transport (subway). A shuttle service is available to assist with luggage. The room views were also delightful, and the in-room amenities were quite comfortable and pleasant to use. Unfortunately, I forgot to take any photos.
However, several service issues prevented me from giving a full five-star rating:
1. I had to proactively add the butler's WeChat myself after inquiring through Ctrip. In my experience with other hotels, the butler or concierge usually reaches out proactively to ask about guest needs in advance.
2. Upon check-in, the front desk staff simply took my ID and handed over a room card, with no introduction to the hotel, no confirmation of my booking details, and absolutely no communication or explanation regarding the services I was entitled to, such as room upgrade benefits or late check-out options. As a result, I completely forgot about the travel photography session I had planned to book and missed the opportunity.
3. Breakfast on the second day was scheduled to end at 10:00 AM, but when we arrived around 9:45 AM, we were informed there were no tables available and we'd have to wait. It makes me wonder if the restaurant's capacity is adequately managed. Furthermore, I personally feel that a 10:00 AM breakfast closing time is a bit early for a resort hotel; many establishments offer breakfast until 10:30 AM or even 11:00 AM. On top of that, the breakfast quality was rather mediocre.
4. During breakfast, perhaps due to how busy the staff were, they initially forgot to bring the coffee we requested, though they did apologize later.
While the hotel did offer complimentary fruit upon check-in, small pastries, a cute squirrel toy, and a facial mask during turndown service, and a souvenir bag upon departure – showing genuine thoughtfulness – I believe what truly leaves a lasting impression and connects with guests is sincere and attentive service. The hotel really needs to prioritize and invest in staff training in this area."