Best Hotels in Des Plaines, United States

Great location, very clean hotel. Lots of places to go in the area.

The room was large, neat and clean and very comfortable. The staff are polite and friendly, willing to help guests. It's close to the airport, only a few minutes' drive away, and the location is very good.

This is located a bit off the beaten path relative to the craziness of Chicago. Parking is a bit better Price that other hotels nearby, it’s $18 per night. I like that they have a dinner menu along with a bar. I would rather eat in when I’m traveling, especially in the winter. Also love that they include my type of food on the menu, like Brussels sprouts and Mediterranean fare. If you like nice fluffy towels in your room, you will surely be disappointed. While they were better that the renaissance O’Hare, they are still rough and just a couple steps up from sandpaper. It’s an older hotel but the upkeep is good. Staff is very friendly.

In the United States hotel, the breakfast is good, the best breakfast in the whole process, better than Marriott. The surrounding is also convenient. The target price is not high, especially after going to Costco.

Although the hotel is very close to the airport, the sound insulation is particularly good. It is necessary to apply for cleaning the room. I didn't change the sheets for eight days. The video was wrong. It was the video of the Sheraton Hotel next door.

The two women checking me in at the front desk were extremely friendly and helpful. The gentleman that was diligently clearing the snow from the parking lot and walkways was appreciated as well! All interactions with staff was pleasant and seemed genuine. As others have pointed out, the pool was clean and the kids loved it. We loved the clean hot tub. The warm sausage biscuit gravy was awesome! I completely understand the public health reason for the grab and go selection, but a warm breakfast was a nice touch in this environment. Typically traveling with a family, the warm breakfast and multiple options is one of the reasons why I choose to stay at a Best Western when traveling. For my level of comfort the bed was so-so and little on the firm side and I could also say that I wasn't blown away by the pillows, as some have either raved about the both or ranted. I slept ok, but my wife didn't. Our sleep assessments are a little different. Overall, the room temperature was well regulated and I didn't hear other guests around me. We stayed in a King Suite and the leather couch was nice touch in the sitting area. Two items I would suggest for improvement. One; add recycling cans. Most hotels now have a recycling can or two in the rooms and if you're going to ”regulate waste” by having soap dispensers in the shower, then you should have recycling cans in the room for the plastic water bottles that you provided in our room. Additionally, with a grocery store across the street it would make sense that guests would stop there and consume products that would have recyclable waste. Suggestion two; in the King suite maybe consider moving the location of the television and adding a swivel arm mount, so the tv can be easily seen when spending time in the sitting area and when in bed area. Overall, I was happy with my stay and I'm sure I will be back again for a longer stay.

Upside was the price of the room and the location. The hotel is on a bus route to O'Hare, and walking distance to the center of Des Plaines. The room was clean and comfortable and quiet. The property as a whole was somewhat worn, with construction on the pool making a mess in the hall, and some services like the elevator problematic. The staff was helpful and friendly. Breakfast was good, except the eggs were a bit runny.

We ended up coming in a night earlier than anticipated which meant we had to stay for two nights. The room was basic. Bring your own pillows; there is not a regular sized pillow in the rooms (it was almost like a square throw pillow). The heat lamp in the bathroom did not work and it was very dark in there. It was very difficult to regulate the temperature, the thermostat was located right under the window which had a terrible draft. It was also extremely dry in the room. Our room key did not work for the second night we were staying; we had to get the front desk staff to re-activate it after being locked out of room. Very basic workout facility, during our stay one of the two treadmills were operable. We had to ask for a breakfast voucher for the restaurant that shares a parking lot with the hotel. The parking lot is very small and difficult to maneuver around in snow. Shuttle pickup from airport was okay, took about 20 minutes on New Years Eve. For quick overnight stay this hotel is sufficient but for multiple nights I'd stay elsewhere.

Checked in on June 13 and left on June 15, you charged me $54 for three days of parking. But I don't have a vehicle in the hotel parking lot. Just when I checked in, my friend's car drove me to the hotel and left for two hours. Hotel overcharging really makes the atmosphere

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