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Kings Highway, Derby by Marston's Inns
4/5102 Reviews

Kings Highway, Derby by Marston's Inns

Derby|0.97km from Royal Derby Hospital
We came to stay for 1 night for an event at our daughters University. We was not sure what to expect initially but first impressions were ok for the price paid. We only spent around an hour there after a 5 hour drive before heading to the event we came for so we were tired and didn’t check around the room or anything. Upon our return, we noticed that the extractor fan was not working and not switch on any wall to control it then also noticed the screw for the shower rail was loose enough that it is only just hanging on. It was also very warm inside the room but there is no air con or even a fan to speak of so had to sleep with the windows open. The place was also very dusty in obvious places like the light fixings and the top of the mirror etc. And also a lot of mould/mildew around the bath and taps, which when wiped, a lot came off easily. We decided that we were going to report the issues to the staff in the morning. We sadly had very little sleep as the room above us seems to have had very squeaky floors and the occupants were up late and arose early. Before we ever leave a hotel, we always ***** the bed and sheets and put them into the bath for the cleaning staff. This is when we found old blood stains on the quilt and questionable yellow stains on the mattress and mattress protector. I had to come to the conclusion that the cleaning staff are clearly not cleaning to a high enough standard and are rushing through everything. It’s a shame as we cannot warrant staying here again and will look for elsewhere in future. The redeeming factor was the staff who seemed very pleasant and friendly. Although the only staff we did see were inside the pub on arrival and on exit.

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Top rated hotels in Derby

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Kings Highway, Derby by Marston's Inns
4/5102 Reviews
We came to stay for 1 night for an event at our daughters University. We was not sure what to expect initially but first impressions were ok for the price paid. We only spent around an hour there after a 5 hour drive before heading to the event we came for so we were tired and didn’t check around the room or anything. Upon our return, we noticed that the extractor fan was not working and not switch on any wall to control it then also noticed the screw for the shower rail was loose enough that it is only just hanging on. It was also very warm inside the room but there is no air con or even a fan to speak of so had to sleep with the windows open. The place was also very dusty in obvious places like the light fixings and the top of the mirror etc. And also a lot of mould/mildew around the bath and taps, which when wiped, a lot came off easily. We decided that we were going to report the issues to the staff in the morning. We sadly had very little sleep as the room above us seems to have had very squeaky floors and the occupants were up late and arose early. Before we ever leave a hotel, we always ***** the bed and sheets and put them into the bath for the cleaning staff. This is when we found old blood stains on the quilt and questionable yellow stains on the mattress and mattress protector. I had to come to the conclusion that the cleaning staff are clearly not cleaning to a high enough standard and are rushing through everything. It’s a shame as we cannot warrant staying here again and will look for elsewhere in future. The redeeming factor was the staff who seemed very pleasant and friendly. Although the only staff we did see were inside the pub on arrival and on exit.
Premier Inn Derby West
3.6/541 Reviews
I was staying with a friend and we'd booked a twin room. We were given a king size bed with a small single (converted couch). Although the mattresses on these tend to be much thinner than the main bed, this mattress was rather worn out and I ended up sleeping rolled into the king size duvet. When I mentioned this in the morning at reception the lady there handled my complaint professionally and arranged for an alternative room. When returning in the evening a colleague at the desk was fully aware of the situation and provided the keys to the new room. In the room we found two very comfortable single beds, a Sorry card (with a hand written note) as well as some chocolates..! This was not expected but very much appreciated. I had a wonderful sleep and easily forgot about the less agreeable bed the night before. I was also informed as to what to do for a next time when booking a twin room so that the hotel could try and provide a similar twin room. Excellent service and I'll definitely be back.Thank you!
Derby Mickleover Hotel, BW Signature Collection
3.8/5107 Reviews
Lovely stay from Thursday to Monday. The hotel was lovely and the staff couldn't be more helpful, in particular Theresa and Jose. The food was excellent with lots of choice. Great swimming pool too. Would highly recommend a stay here with plenty of attractions nearby.
The Stay Company, Friar Gate
4.3/528 Reviews
The Stay Company in Derby is a very handy and nice place to stay. I stayed here when my house was being renovated and needed somewhere local, not too high a price but somewhere that I could be ”at home” in. If you wanted to do self catering, be home from home, in a clean environment (left alone and not hassled in anyway) with support if you need it - very local to town this is the place for you. Each room had everything you need (utensils, nice shower, microwave, cooker etc) and comfy bed. Can be like any other hotel be noisy at times but thats the clients not the company. Enjoy

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