Derby CC (Cathedral Quarter)

Staff was very friendly and room was clean with beautiful interior.

Staff friendly, clean and reasonable hotel, good location, meals were tasty and of a good standard. Breakfast up to standard. Steff, Lyle and Callum made my stay a lot better than it could have been - Lyle running reception and restaurant at the same time, but still managing to sort needs - overheard he was only recently started, so very good! Lyle and Callum sorted out food allergies/intolerance on a busy night for the chef, really appreciated that, as it meant I could sleep well! Steff sorted out another night where I wanted to eat in my room, good food, packaged well so I could take it up! Room clean and tidy, serviced when requested. Bathroom clean. If a company is expensing their stay with you, it would be very good to find out about charging the card before the guest arrives at the hotel. Left waiting in the lobby, concerned that I wouldn't have a room having arrived up in Derby. Check in was a 55 minute hassle due to issues of authorisation.. sort it out sooner, please!! Staff are doing far too much, and having to serve the restaurant and the reception desk simultaneously. This has caused issues with the quality they can provide for both - so, keep the excellent staff you have, but hire more. The restaurant ended up understaffed on the last night to the extent of a 45 minute delay on new orders, then long waits for food. Small issues with security, again due to overstretched staff. People waiting outside the lifts with no proof of staying at the hotel, had no way to avoid them tailgating. Perhaps another key card lock on the door before the lifts/stairs? Shower in room and lighting in bathroom were needing maintenance, raised this at the end of my stay with someone newly on shift. They were not as friendly and helpful as Steph, Lyle and Callum had been during the week, and the response from this other member of staff felt more like a 'see if I care' than 'thanks for helping us be our best'. Food prices are a lot, I was glad I'm expensing these meals.. If you give your staff one role or the other, restaurant OR reception, it will improve the quality of the guest experience. Was glad that I felt comfortable to stay as a solo traveller at this hotel, some struggle with the concept of travelling for business alone!

We had a great stay we found the staff to be very helpful, when we wanted to had breakfast to our stay it was no trouble at all we needed more towels same again not a problem I had made more than one booking as we were there for my son's wedding

The staff are always welcoming, loving and helpful. Lyle is great and really helpful and Callum does the best chocolate sundaes 😊 Have visited regularly since December 2023 and would happily recommend for people looking for a base for exploring the city or business

Lovely clean hotel with amazing staff. Someone phoned me the day before my visit to ask if it was a special occasion. I had booked a weekend away as a birthday gift, so they said they would do something special. Wow ! We had balloons, cake and prosecco waiting in our room. Above and beyond, thank you very much. All staff were very cheerful and helpful. Great location, multi storey carpark opposite, close to lots of bars and restaurants.

James was super friendly and accommodating and even took my suit case to the room for me.He made me feel comfortable and well looked after he is great 😊 Benjamin was also an asset to your company he helped me a great deal with checking into my room many thanks 🙏

My wife and I stayed over the weekend, the staff were brilliant, especially the manager, Callum, he was very helpful and professional. Jon who served our evening meal was very helpful. Meals were good and very tasty, our room was very comfortable and clean, we will definitely be back, soon. thankyou. From Mr and Mrs Harris.

Ideal location for our evening out in the city. Secure parking directly opposite. At the right price

The restaurant food was dreadful. We booked a 6pm table. My husband ordered fish and chips. The fish was very over cooked, peas were cold. The waiter argued with him but re did the order. This all took 1hour but we were the only ones in the restaurant. Never going to return to this Premier Inn.