102 Reviews
Kings Highway, Derby by Marston's Inns
Derby|0.16km from Argos inside Sainsbury's Kingsway
We came to stay for 1 night for an event at our daughters University. We was not sure what to expect initially but first impressions were ok for the price paid. We only spent around an hour there after a 5 hour drive before heading to the event we came for so we were tired and didn’t check around the room or anything. Upon our return, we noticed that the extractor fan was not working and not switch on any wall to control it then also noticed the screw for the shower rail was loose enough that it is only just hanging on. It was also very warm inside the room but there is no air con or even a fan to speak of so had to sleep with the windows open. The place was also very dusty in obvious places like the light fixings and the top of the mirror etc. And also a lot of mould/mildew around the bath and taps, which when wiped, a lot came off easily. We decided that we were going to report the issues to the staff in the morning. We sadly had very little sleep as the room above us seems to have had very squeaky floors and the occupants were up late and arose early. Before we ever leave a hotel, we always ***** the bed and sheets and put them into the bath for the cleaning staff. This is when we found old blood stains on the quilt and questionable yellow stains on the mattress and mattress protector. I had to come to the conclusion that the cleaning staff are clearly not cleaning to a high enough standard and are rushing through everything. It’s a shame as we cannot warrant staying here again and will look for elsewhere in future. The redeeming factor was the staff who seemed very pleasant and friendly. Although the only staff we did see were inside the pub on arrival and on exit.
Very Good
106 Reviews