Deqing High Speed Railway Station Kaiyuan Life Hotel

The room was just a converted apartment building. The front desk on the first floor forgot to give me a breakfast card. The water in the bathtub was rusty yellow, the refrigerator didn't work, the phone didn't work, and it felt unhygienic. The wallpapers are all dirty. The surroundings are still desolate. Not recommended at the same price. The main reason is that the trains passing by outside are often rumbling, so I need to wear headphones to sleep anyway. There is no carpet, and the bed back decoration is made of cotton upholstery from the 1980s. It feels very bad, and the mattress is also very poor. . Can't stay.

The laundry room only has one washing machine and one dryer. It took 6 hours to wash the clothes. The key is that there is someone to dry the shoes. The service attitude of the front desk clerk is poor. Breakfast has few varieties and is poor. Will not stay here again.

Let's put it this way, there is no soundproofing at all. The sound of chairs being pulled upstairs, the voices of uncles and aunties talking in the corridor, and even the voices in the room can still echo. I originally thought that the quality of the guests recently was not high, but when I thought about it carefully, shouldn't this be something that the hotel itself should solve? Could it be solved by thickening the doors and carpets? well.

Bad review! ! ! ! The air conditioner was not cooling. I called customer service for the first time around 4 o'clock. They were told that the temperature was adjusted to 18 degrees, which was too low and the air conditioner could not be turned on. It had to be adjusted to 21 degrees for half an hour and then lowered. It was still very hot around 6 o'clock, so I called customer service again. The staff's first reaction was that the customer opened the window. Then he said that the room was too big and the cooling was slow. But even with the temperature turned on to 18 degrees, I still sweat when I stand directly under the air conditioner. I asked the staff if I could change rooms and they said they were all occupied. Finally, he said that the air conditioners in other rooms were also like this and asked me to try them. I tried two empty rooms, both were cool, and finally changed rooms. But didn’t the staff say that all the rooms were full? Is this the kind of service attitude? Is this how to handle customer complaints?

1: Parking is very inconvenient. There is no place to park on the ground in front of the hotel. When parking underground, there are no railings. You have to park your car and check in first. 2: Complain to the front desk staff. I come to stay and I don’t owe you any money. My attitude is very bad. I sit on a stool and don’t even say hello. I’m trying to make a fool of myself. 3: Complaint about hygiene, sheets and duvet covers were not changed, and the hair on the bed looked like something. 4: Complained to the manager on duty at the front desk about the room they arranged for us. First, they changed the room due to hygiene issues. They moved us to a very noisy room. We were woken up by balloons next to them in the middle of the night. The front desk staff said they didn’t know. Second, There was a wedding or something the next morning. I finally fell asleep in the middle of the night, but it was noisy again in the morning. I didn't sleep well all night, and I spent money to make trouble. 5: Please ask your hotel to solve these problems.