Judyxingfuxiaozhu
September 16, 2024
Facilities: The overall facilities are good, with technological elements, especially the LV infinity pool 🏊♂️, which is very unique. It may be more photogenic at night.
Hygiene: Not bad, very good, the aunt who cleans the room is very enthusiastic
Environment: Surrounded by mountains, the air quality is also very good, away from the hustle and bustle of the city and car exhaust, take a quiet vacation
Service: From booking the hotel to adding the butler on WeChat to checking in, the experience is very good. All the staff are very enthusiastic, but there was an unpleasant episode in the middle. Because it is a villa building, you need to take the hotel sightseeing car from the parking lot to the building you live in, so you will tell the butler in the group if you need a car, and the car will be arranged. On the day of check-in, I waited for 20 minutes for the first time to call a car, but it didn’t come. After asking, I said it was right away, and I waited for another ten minutes. We were there for 15 minutes. Then we found that the guests next door who came out later than us had left by car. We were very angry at that time and told the housekeeper in the group. In addition to the housekeeper, there were also staff and leaders from other departments in the group. A car came to us in a while. The hotel handled my feedback immediately and had a very good attitude. They explained to me and gave me two off-road vehicle tickets (worth 498). This situation did not happen again in the next two days, which shows that the hotel still has a strong sense of service and attaches great importance to every guest staying in the hotel. I hope that the hotel will not have this situation again in the future. After all, your price is there, and your service should match it. Don't let friends who want to go or still want to go back out.
Minbar first round use: free in the first round, very good
Welcome fruit plate: free
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