Guest User
November 14, 2024
I wish I had done more research on Selina Atitlán before. They place an unsettling amount on emphasis on how "they don't take responsibility for items of value left in the luggage room", way more than other places. No other hostels in my trip so far (or others before) were that intense in this aspect..in hindsight, it should have been a red flag. I had all my money and valuables extracted from my suitcase (mind you, it had a code lock that was broken into - that is, the suitcase itself was also damaged in this process), and the hostel takes a super impersonal approach to the guests who undergo through such an experience. No real appeasing, no actual manager to make themselves available, they even have a "established procedure" to not provide video footage except with a warrant - it's as if they're used to these things happening, comfortable with the impunity of not being legally liable. As a guest, I felt very disrespected - the hostel is ok, good price, good location, looks nice compared to other options in the lake, etc. But this experience has soured my whole Atitlan trip.