Sentral Union Station

Such a cool unique space with so many amenities right there on the property it was different being in a building with actual residents but they actually were very helpful too!

The room was great! It was a little apartment. Parking & check in was a complete nightmare! Everything thing is VERY confusing here! 3 buildings mixed use each building has the same room #’s. It took us over 1 hr to park and get checked in. Parking… someone was in the spot the app gave us, then you have to start all over. The app said it only had 1 parking space left that wasn’t compact. The new spot we got you couldn’t open the doors on one side and nearly could get out the other side. Then I had to go back to the desk 3x before the person finally came to the door and realized the lock wasn’t working. He then had to go find a key. I had 2 small kids with me and tickets to an event that night. We ended up having to have someone let us in each time we needed back in the room.

To start, we received very detailed instructions on access to the building, room, etc. That was very helpful. The room was very nice and clean. It was set up like a mini apartment. The pool and hot tub area were also very nice. Having a grocery store below the building was very convenient. The train from the airport is also less than two blocks away. We walked everywhere downtown. The location was perfect!

Just Okay I had high expectations for this hotel based on the cost & reviews. I booked it because the rooftop pool looked amazing in the photos. The pool deck was filthy and the pool seemed to be unheated and was too cold to use. The building is mix of apartments and hotel rooms, which was not clear in the description. Staff allowed homeless locals to rest in the lobby. The rooms were ok with a small kitchen. The bed was advertised as a queen but was smaller than a standard queen bed.

African American lady working the front desk for check in was extremely rude to not only customers but coworkers as well. People paid for early check-in’s which could not be accommodated and she was extremely rude about it and check-in was also pushed back and she was extremely rude about that as well. We will go elsewhere next time.