Omni Hotels in Denton County

The Marriott Dallas/Fort Worth Westlake entire staff treated me with the courtesy and attention you expect from a fine hotel. The service was excellent, and the atmosphere was friendly with all members of staff making me always feel very welcome. A special 'Thank you' to Isaiah, Johnnie, & Mina for your true professionalism and great conversation. Please share this note with your management. Lewis Durham Life Time Titanium Member/Ambassador

WOW!!!! The staff at this hotel was outstanding. They were so helpful and accommodating. The evening front desk teamwork was fantastic. Big shout to Amani and Roderick on their teamwork and professionalism. I planned only staying a few nights, I stayed a week. Thank you for my stay very enjoyable

My overnight stay was on Wednesday September 25, 2024 and my room was located on the first floor. I was laying in bed about to go to sleep and I felt bugs/roaches crawling on my head. When I got up and turned on the light I saw them on the bed as well. I addressed this with the front desk and lady was nice and apologetic and switched me to a different room on the 4th floor. I noticed trash bags and dirty linens on that floor outside of rooms on that floor which confirmed that this hotel is dirty all of the time. I took photos of these bugs and of the dirty 4th floor hallway. I reported this to the manager and the front desk in the morning. The attitude of the lady at the front desk was a little unsettling. The manager, Joshua Castle, asked to comp my room but I said no. He offered to comp me some Hilton Honors Points and I agreed, he offered me 15,000 points for a one night stay. I was insulted by this offer as I know for a fact that this hotel goes for 50,000 points a night as I had considered coming back to stay at this hotel at another time. He asked me what I wanted and I asked him to do what he felt was right. The fact that his offer was only 15,000 showed me that he didn't care about my experience. 15,000 is virtually nothing in regards to an overnight stay. I told Joshua not to give me the points either. Also, Joshua Castle, the manager kept making a comment about it being weird that there were bugs crawling all over the bed because that wasn't normal behavior. He must be a bug expert or may have been insinuating something but I found that to be offensive. I am Diamond with Hilton and I will end this year at or a little over 100 overnight stays at Hilton hotels and this brand will never be one that I stay at again. I have also advised our travel department of my experience and ask that they remove this hotel from our travel booking site. I also had throw to throw away my suitcase from this week to make sure bugs didn't come home with me. What a disaster! I called the Hilton Diamond desk and they were not much help. See photos for proof. I wish that I could give this hotel a negative star rating!

Extended stays are a breeze when you have all the comforts of home at the Residence Inn by Marriott Dallas Plano The Colony hotel. Our hotel is located in The Colony TX and convenient to Plano, Frisco, Lewisville. Less than 1 mile away, North Texas's newest entertainment destination, Grandscape is now open. Grandscape features outdoor entertainment, world class restaurants, unique shopping, home to NFM Nebraska Furniture Mart and family-friendly experiences. Scheels, the world’s largest sporting goods store and Andretti Indoor Karting are both at Grandscape. Legacy West, which is home to Toyota HQ and Liberty Mutual, numerous restaurants and shops, is 1.5 miles from our hotel and 2 miles to Legacy Park home to Ericsson and Frito-Lay. The Hotel is within 10 minutes of Five Star Complex, The Tribute Golf Club and Old American Golf Club. Enjoy all-suite accommodations featuring fully equipped kitchens, living rooms with a full-size pull out sofa and work desk and bedroom with a king size bed.

This was the nicest hotel we have stayed at in a long time. Normally we are fooled by pictures and reviews. This hotel was the best by far.

I booked a room through a Travelocity at Fairfield Inn & Suites by Marriott Dallas Plano/The Colony on Saturday May 18, 2024. When I arrived at the hotel, I checked in with the front desk rep Jennifer. I said to her “every time I check into a hotel my room is always by the elevator”. Jennifer stated yeah that is because you booked with a third party and we do not like third parties. I looked up at her and said I do not always use a third party to book my hotel rooms. Can you please make sure I am not next to the elevator. Jennifer stated your room is not next to the elevator and if it is come back down to the front desk and I will move you. I was in a rush to get to my family and friends so I did not have time to go back and forth with Jennifer and the way she was talking to me as if because I am getting the room and a cheaper rate I should accept whatever room I get. When I got off the elevator, I immediately notice my room was in fact next to the elevator. Again I was too busy and didn’t want to be labeled as the angry black woman that booked on a third party app, because I can’t afford the rate without going through a third party. The next day when I checked out of the room, I explained to Alisha at the front desk what happen. She apologized for Jennifer’s behavior. Alisha stated that it should not matter how the guest booked their rooms. If we request not to be put in a room they can look in the computer to ensure that they are not in a room near the elevator or etc. if the rooms are available. I always stay at a Marriott hotel branch but after this experience. I need to look in to other options if I am going to be treated a certain way if I book through a third party. It should not be offered if the guest are going to be treated different. I hope that I do not have to deal with this ever again and if that is the true case. Marriott should look into other options to book their rooms to the public.

Wish I could’ve gotten a first or second floor room. I don’t use elevators. I got a third floor room it was okay. I really appreciate the front desk people. They are very helpful

We picked this hotel for 3 main reasons - 1. it's location (close to UNT, Denton), 2. they had a suite that had 2 full bedrooms each with their own bathroom and doors that closed, and 3. all of this at a very reasonable price. There were pluses and minuses, and in the end I think because of the availability of the two room, two bathroom suite, and the friendly staff we are likely to return. First, the Cons: 1) The room wasn't the cleanest we've stayed in. There were a couple hairs still visible in the bathroom (in the shower and on the bathroom floor), the door to the bathroom was obviously dirty, the lower cupboards in the kitchen had splattered food dried to them that I scrubbed off when we arrived, and the tiled kitchen area needed swept badly. It always disappoints me when I see a dirty hotel room. I feel like even if your property needs an update, could use some paint or newer carpet or has some askew wallpaper, the easiest and best impression you can make is by presenting a clean room to your guests. 2) I got up to use the bathroom in the middle of the night one night and found a millipede crawling on the bathroom floor. I get it, Texas is warmer and wet. I killed it and flushed it, but still not something you're excited to see. 3) The third morning we were there, they basically ran out of food at breakfast or, at the very least, they could not keep up with the extra people. According to their front desk, they had a full house the night before and they must have been short-handed for the breakfast food shift. I understand that this was a holiday weekend, but I don't think that they planned very well. 4) The hot tub, which was the 2nd most important reason we chose this hotel, was empty and non-functioning. If we would have known ahead of time, we may have chosen to stay elsewhere. It was disappointing. We were also informed by other guests that the indoor pool water was very cold. So, we didn't take a dip in there, either. 5) The dishwasher was seriously loud when it ran for the first 30 minutes or so. We tolerated it, but in that small of a space, the sound was amplified. 6) The fireplace wasn't working. According to the front desk, all of them were unusable and would be updated in the future. This was another reason we chose this hotel. It would have been a nice feature to take the chill out of the rainy days and added to the general comfort of the experience. Again, it would have been nice to know ahead of time. Pros: 1 and 2) Having the two bedrooms with doors that close and each with our own bathroom was A-MAZ-ING! Each room was arranged slightly different. One bathroom had more counter space, one bedroom had slightly more walking space. No one could complain about dad's snoring or sister talking in her sleep. If you got annoyed with each other, you could step into the other room to watch TV and shut the door. There was even a pull out couch in the living room, if you so desired. 3) The table was big enough

A little better than other hotels is check out at 12 o'clock, the room is clean and quiet. No smell, breakfast is rich and special yogurt. The location is good, the parking space is sufficient, and the front desk service is very good. Praise.