Liaoyang Lighthouse Sihai Hotel

I placed an order for a double bed room during the May Day holiday one week before my trip. After placing the order, I was informed that the room was fully booked. I placed a new order for a double bed room during the May Day holiday and the order status was normal. Because the courier was delivered to the hotel, I called the front desk two days before check-in to tell me about checking in and picking up the courier. As a result, my order was canceled at noon on the day of check-in. I only received a text message telling me that the order was cancelled. I did not receive any phone notification. Moreover, I was in a hurry that morning and did not notice the text message until the evening. At the hotel, the front desk told me that the order had been cancelled. The reason was that the room type was full. They said they were getting married and had booked the room 1 month in advance. I asked why there was no prompt when placing the order. The front desk said that if you booked in advance, you could not change it on Ctrip. The room information from a few days ago, but when I booked a double bed room for the first time, after successful payment, it was prompted that the room type was full, and the order was forced to be cancelled. I then changed the reservation to a twin room. It stated that the change could be made on Ctrip, but the hotel was in My reservation was forced to be canceled at noon on the day of check-in. So what if I saw the text message at that time? It was difficult to book a hotel during the May Day period, and I had already arrived in this city, so there was no advance notice left for me. The hotel's attitude is that there are no rooms now, and they notified you at noon. If you didn't receive a call, that's a problem with Ctrip customer service and has nothing to do with our hotel. If you really have no place to stay, there is a hotel nearby. Let's go there and see if there are any rooms left. Until I said that I had called two days ago and said that I wanted to check in and pick up the courier. Since the wedding was fully booked a month in advance, why didn't you tell me two days ago. The front desk said that she was not on duty to answer the call that day, but since it has already happened, let's squeeze out a wedding room for you, and you can place an order on Ctrip again. I really didn’t have anywhere to go at night, so I made a new reservation, and the hotel made exactly the same amount of money. So if this room was indeed reserved for the wedding, then wouldn’t the hotel earn two cents from this room? This room is next to the hall on the first floor. Two people have been discussing the details of the wedding in the hall in the middle of the night. The sound insulation is very poor and they did not get a good rest. The initial travel plan was to stay in this hotel for two nights. I got up early the next day and left decisively. All in all, this operation of the hotel is really eye-opening for me. I can check in at 14:00, but orders after 11:00 are canceled. Is this really reasonable? And they kept insisting that there were no rooms, but when I asked why they didn't tell me when they called two days ago, they still offered a room. If I hadn't insisted on a solution from the hotel, I would have been walking around the streets at night with a bunch of luggage looking for a place to stay. All in all it was a really bad experience! I hope no one will encounter this kind of thing!

剛定完房間，由於修路車過不去。要求給商家退一下房間 不給退。

性價比超高、衞生好、服務好、前台姐姐熱情