Hotels Near ATV Huisduinerweg in Den Helder

The hotel is beautifully dressed at the hall and the halls. The room seems clean but the room was not so clean, it seems that it was surfacely cooked (powder in the room and fungus in the bathroom). The room has only damage, even if renewed in 2020, it gives a sweet impression, and there is a constant scream that you hear at night, no idea where it comes from. Do not take a room with balcony, this is no added value since there is no ordinary room with balcony with sea view (we had deluxe room with balcony and had direct view of the neighbor and his workshop). The staff was very friendly but not every staff member spoke Dutch. The breakfast was not really so good, hard omelet, pocketed spice ipv baked. One day croccant breads but another day not. It didn't look so fresh. The fresh orange juice was just made from a bag, not pressed freshly. The pool was large enough but a little cold. The fitness is very wide. Generally our stay was a small adversary and we will not return.

Aangenaam verrast, dat waren toen we aan kwamen. In eerste instantie wat huiverig door de oudere uitstraling van het hotel maar eenmaal binnen zijn we prima ontvangen door kundig en vriendelijk personeel. Het hotel is gedateerd maar dit valt geheel in het niet. Het is ook hoe je er zelf in staat. Bedden lagen heerlijk en het ontbijt super! Twee heerlijke nachten en ochtenden gehad, dit kunnen we best nog een keer doen.

I stayed here many times last 3 years and it is one of my favourite hotels only because of the location. In the mainstreet of De Koog, around the corner of the beach. These past years without any renovations makes the rooms and hotel warnout and a step back in time. Pro’s: - location, superb! - Breakfast, pretty good for a 3 star hotel Con’s: - Rooms are old and warnout. - Bathrooms are old and warnout. - No customer service of whatsoever As a regular no recognised, no welcome back. Nobody cares how your day was, nobody asked if your stay is nice. Even when you enter, nobody is greeting you first. On top of all, the hotel is asking for a donation because of the Covid 19 situation. I think, as a guest who wants to visit you in this situation, it is a small effort to be friendly and nice to your customers. Unfriendly and asking for a donation is pretty rude! Also as restaurants and bars are closed, it is not allowed to bring food yourselves or to order from restaurants nearby. As a part of the community and everybody struggles it is pretty rude to customers and to your colleagues in the same town to place a sign like this in the room. As I mentioned, your stay is “doable” but only if you are outside the whole day and don’t mind a warnout room. When prices are high and comparable with other hotels, I would recommend to choose another hotel.

We spent 5 days there with 8 people. It was the second time, the first time we were enthusiastic. Because everything went well. During our stay four weeks ago, the hotel's own car park was being renovated. So it was a private construction project. Nevertheless, we rented the rooms to the car park at the full price. When the bulldozers rolled up at 7:00 a.m., we asked for a solution. We were told that a discount would not be a solution, but we could be offered a quieter room in a lower category for two nights (out of a total of 5). We would have even done that, but we were not allowed to leave our things in the room, which was actually unrentable at that time, because the management said that it could still be rented out again. Who would want to pack all their things and move for two out of 5 next? This is unacceptable. Honestly, renting out two rooms (we had booked 4 months in advance) to well-paying returning guests when you know that the bulldozer will be rolling in at 7:00 in the morning is an absolute impertinence. Then came cheeky answers like: ”after you were at the reception at 7:00 a.m. and I complained, they were waiting until 8:00 a.m. (that was the case on the first day) - now don't make such a fuss.” So we cancelled all the spa treatments and went out to eat every evening, with 8 people,. the plan was to stay in the hotel the whole time.... When we checked out, they offered us one night out of 5 for free, after I asked the management several times - according to the law, much bigger discounts are possible, but they refused. Conclusion: 5 days for 165,- the night with bulldozers who started at 7:00 and worked the whole day, 10 metres in front of our window. In the eyes of the management, no reason not to rent out these two rooms. Actually, we wanted to come every year with the whole family, but with such a attitude..... When everything is going well, everyone is terribly friendly, but when there is a problem, the focus is on profit instead of customer satisfaction. Really unwise.